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This is a very basic Premier Inn. We have stayed once before and it was ok, but this time, the bathroom was filthy with thick dust, dirt and hairs on the floor in the corners. It clearly hadn't been cleaned thoroughly in some time. Hand wash dispenser was also rusty. The room was also very cold on arrival, though the Reception team were great and brought us a heater within a couple of minutes. Can't fault the staff we met, but poor cleanliness is extremely off-putting.

This was one of the worst hotels I have ever stayed in. I booked the Premier Inn as they are usually clean and fresh, but the Polegate one seems to have dropped off the radar. It was so drab and dated and our room absolutely stank of cheesy feet! There were a few of us staying there for a wedding and everyone reported the same feedback. I had breakfast on the first day but it was such poor quality, I cancelled it for the second day.

Simple and efficient hotel. Clean but needs a little TLC. Although there is a renovation happening the disruption is limited between 10-6pm. The staff are friendly although strangely they insist on you making a reservation for dinner and the space isn’t busy. The soap dispenser in my room is rusty which was weird. But the room is big enough and fairly comfortable.

Really lovely helpful staff but it needs an upgrade . All the carpets are stained . No lift, so we struggled to get bags up stairs . Noisy fans rather than air conditioning . Lots of MacDonald’s rubbish around the front . Good breakfast but evening meal choice was very beige and all drinks were in cans . I guess the building work next door is part of improvements being made . Hope it sorts this out !

Staff were all fab as all the premier inn I've stayed at nothing wrong with people who work there Room same as normal bit dated But it's the new restaurant they look nice it's just the menu is shocking nothing decent on it my company use premier inn i have to have the meal deal that they pay for and I normal pay a bit extra for the upgrades there's no meat on the menu so no mix grill But there are a few premier inn have done this conversation with a small restaurant in the hotels because beefeater has closed but they seriously need to look at the menu it's shocking I've used shocking instead of what I wanted to put

This is a reasonably priced hotel in an uninspiring location, with good parking, quiet and reasonable rooms and decent food (dinner and breakfast deal was good value and breakfast in particular was good). Staff were friendly and helpful. On the negative side, the standard wifi is very slow, the rooms could be described as basic (no tissues, limited storage, seating, no telephone to reception). Most annoyingly the hotel is hidden away in a dip in Polegate Services. The image on the website gives the impression that it will be easily identified but on arriving at the satnav location it cannot be seen. Some better directions would be appreciated