We booked this hotel as an extra treat and spent double what we would normally spend for a week all inclusive, yet didn’t come across or see anything to have been worth the extra spend, just the same typical 3* all inclusive. Now we did upgrade to a 1 bedroom apartment and this was totally worth it (£190). The hotel is HUGE. Our apartment/bungalow was in the middle of the “two” hotels, therefore not close to anything but equally not too far from something. The only fault with the room would be the lack of a chair or stool inside for getting ready with. The maids here are far too eager! We were often woken up at 8 with a maid in the room!! Why so early!! They would then come back 5 mins later as if we should have jumped out of bed to then let them in!! The do not disturb signs are no good in the bungalows as they just blow off! We also had items of clothing stolen from our terrace. On our last day! Whilst we were still in the room, with an hour to go before check out, they turned up to restock the tea and coffee and water for the next guests!!! Food, again was average, it almost became a chore going for food rather than an experience! Labelling was also all over the place so never knew what you was getting, one night it said turkey! Well it was very very very pink!! I wasn’t even chancing it incase it was actually turkey! Food at the snack bars also never changed. As with some other reviews, we found the bar staff to be rude, but as with the others, only seems to be towards English! On one occasion, rather than just one queue, multiple queues had formed, one for each bar staff, they happily served the multiple German guests in front of me (at least 5), as soon as I got to the front, I was! refused service and to go back to one queue. The reception staff and restaurant staff however were all very friendly, and so was the pool bar at the quiet side. The place is also like a maze, full dead ends. Whilst the main public areas such as bars etc are all nice, the many many many walk ways/corridors need a great improvement! For what we paid, we expected so much more! My advice would be, if you are considering spending more on your holiday this year than usual, don’t spend it here, you don’t get anymore for your money and you are not made to feel like a guest, but just a number. Finally! Whilst we were there, another guest sadly passed away. The life guard did everything he possibly could! So well done to him! What was absolute outrageous and disgusting was it took over 10 minutes for any other member of staff to come to his help!!! Leaving other guests performing CPR!
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