Paradisus la Perla - Adults Only - Riviera Maya - All Inclusive

We have spent a night in this hotel for my wife birthday. The hotel itself is in a nearly perfect condition. I can’t think of anything wrong. BUT: the meals that we had we nearly all awful. The main course in the Peruvian restaurant was unchewable lamb, first brought raw then overcooked but equally impossible to eat. The buffet restaurant is equally awful - in comparison with Macdonald’s it may be not too bad but this is a 5 star hotel… Their bartenders should use a master class on cocktail making because right now they can’t mix any decent one. The service when you need something is veeery slow and inefficient. But in spite of all this said I would still recommend this place for a night but probably not for a longer vacation.

The resort was lovely but we asked for help with our bed and no one did anything for us. The mattress was finished, we just sunk into the bed like a boat. Needs updating!!!!! The food was excellent and the environment was great. The music was far too loud in the evenings. I am sure some of the children will have permanent hearing issues with the volume. The smell of mold was very strong in our room. There should be better dehumidifiers to rid the moisture in the rooms.

Resort was terrific. The area driving in was normal for the area. We never left the resort so 5 star

Absolutely stunning resort, with amazing staff. Great food, amazing drinks. The spa is excellent, so great I went twice! We were always welcomed by everyone. Elvis, Cristian, Esmeralda, Darlene and Elkin made our vacation that much more memorable. Will definitely be back to make more memories in this beautiful place with all of the beautiful staff members.

Our stay was nothing short of spectacular. Paradisus is the ideal mix of luxury and comfort in harmony with excitement and fun. From the moment we walked in to the moment we left, the staff were accommodating and professional. AND THE FOOD!! they have everything to feed your voracious appetite. If you are going to Playa del Carmen this is where you want to be - Bar None. -

Overall the property was very well kept. Several dining options with plenty of variety for a week long stay. Staff were friendly and accommodating however wait times for service at certain restaurants were longer than expected. Our concierge, Carlos, was very welcoming and helpful to get us settled our first day on the property. He was eager to check in with us periodically throughout our stay and make sure we had what we needed to have a relaxing vacation. One major downside to our experience at this resort was the push of sales on our first day and throughout the stay. We were approached by multiple staff members to partake in the Melia Rewards program which simply just isn’t a good fit for our travel lifestyle. Generally, we enjoyed our stay and would consider staying with Paradisus again!

Paradisus La Perla was a real disappointment. - property needs updating:paint peeling everywhere All furniture mismatched and outdated -Major language barrier with staff. Staff barely knew any english. They could not understand anything you asked for -Power keeps going out in room, therefore affects the air conditioning. They didn’t believe us when we told them. -Rude employees, including front desk. The front desk should be setting the example…. Being told NO from a bartender,when asking for a beverage - Resort definitely needs to spend some money on extermination. Spiders in sitting areas, ants in room. -Buffets: do not eat at those. Food barely edible. Food leftover from lunch , sitting out for hours, and served again at dinner. We are extremely disappointed and will not return.

A great resort for those looking for rejuvenation and relaxation. Wonderful beach access, luxurious amenities, and great food and service.

Food was excellent, staff were helpful and accommodating, rooms were clean and comfortable.