리우 유카탄 올 인클루시브(Riu Yucatan - All Inclusive)

The property location, cleanness, beach access, entertainment all get 5Stars, however, management (Javier) gets a zero as well as the reception staff for their inability and refusal (getting the round about) to help and assist their guest solve problems. There was a short in the room and my wife was shocked (left without power), most critical was when the security removed our backpack and sandals from beach chair when we were in the water and the phone was missing. Front desk staff and management (Javier) did not do anything other than to give excuses. The hotel had no right taking or touching my stuff at the beach and then take no responsibility when phone was missing. they offered a taxi to police station hours later requiring me to take more time off my vacation. The hotel was at fault and did NOT take any action. when I asked next day for incident report they had to type one because a report was never filed. Your stay will be pleasant as long as you don't have an issue or security takes your stuff without permission (and your phone goes missing).

Property was older but well kept. Workers worked very hard keeping property clean and waiting on guest. Our toilet wouldn’t flush and they sent maintenance immediately 2 different times to resolve the issue. Food was ok. Beach was excellent but you better get up early to reserve chairs.

Very nice and clean ,i have stayed at a lot of riu properties and no waitress service around the pool or at the shows was a little surprising but every thing else was very nice

Really dated rooms we’d stayed in other riu hotels on the area but they don’t expend money updating the rooms outside facilities great but the rooms

Great amenities, variety of sports activities, lot space in property, variety of restaurants with great food, accessible to other Riu hotels, great shows, wildlife (monkeys & other animals)

Just returned from a 7 night stay w/ 3 kids (10,13,15) and we couldn’t be happier. Entire resort was clean and well maintained. Lots of food variety and staff was accommodating with my food allergies. Tons of activities to keep kids and adults busy by the pool. Staff was VERY hardworking! Would recommend the Mexican restaurant for dinner and getting coffee from the lady at the bar near the Hacienda. Night shows were great too, esp Queen tribute band. Loved that you could rent boogie boards and snorkel equipment at the beach for free! We hope to return someday soon!

Everything is fine, but they are just housekeeping every morning. Lock your door very early ask you want housekeeping but we are late very tired. They always wake us up. I don’t like that.

Amazing service. Amazing events. Amazing workers. Food was not good in my opinion but the steakhouse and Asian restaurant buffet were great!

I would like to thank Mr Vidal Olivares front desk manager for his arrangements and great hospitality also all the staff were perfect I highly recommend RIU YUCATAN ITS REALY 7 STARS IN DINING, ACCOMMODATION, AND EVERYTHING