Where to start? Our experience at this hotel was disappointing from the moment we arrived. Upon check-in, we were told our apartment wasn’t ready and had to wait nearly an hour for the keys. While waiting, we were instructed to leave our luggage at reception, with assurances they would be delivered to our room. Unfortunately, two hours later, the luggage was still missing. When we returned to reception, we were shocked to hear they had no idea where our belongings were. Eventually, they were discovered abandoned in an empty apartment. The Room The apartment itself was decent but far from perfect. There was noticeable mould on the bathroom walls, and several lights didn’t work. We reported the issue to reception, but after a 12-day stay, nothing had been fixed. It’s clear maintenance requests are not taken seriously. The Pools The pools were well-kept and warm, but they came with a hidden hazard: the dangerously slippery tiles. We saw multiple incidents of children and adults slipping and injuring themselves. It’s only a matter of time before someone ends up in the hospital. The Restaurant The dining experience was another low point. The buffet offered a wide selection, but most of the food was cross-contaminated, overcooked, and tasteless. Basic utensils to serve yourself were scarce, with one or two shared among multiple dishes, which is a serious concern for anyone with allergies. The vegetables were overcooked to the point of being mushy, the pizzas were undercooked, and the pasta was broken into tiny, unappetizing pieces. Desserts, regardless of what you chose, all tasted the same. Staffing in the restaurant was abysmal. While there were 12-14 waiters during our previous visit, this year, we were lucky to see three or four. The remaining staff were clearly overworked, and we genuinely felt sorry for them. Cleanliness & Hygiene Cleanliness was another issue. Glassware in the restaurant was questionable, and we strongly recommend bringing your own if you value your health. Speaking of which, don’t forget to stock up on Imodium—you may need it during your stay. Other Issues • Ants were everywhere, including the apartment, patio, and even reception. • The pool bar was severely understaffed, with only one person serving drinks for hundreds of guests. • On a positive note, the main bar was better managed, thanks largely to Malcolm, who kept things running efficiently. Final Thoughts The staff, while friendly, are clearly exhausted and stretched too thin. The hotel has the potential to be a beautiful destination if managed properly, but sadly, it falls far short of a 4-star standard. This was our second visit, hoping the issues from last year would be resolved, but the experience was worse. For the price, this hotel is simply not worth it. There are better options nearby that offer better value and a higher standard of service. This will definitely be our last stay here. Avoid wasting your money.
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