그란 카스티요 타고로 파밀리 & 푼 플라야 블랑카(Gran Castillo Tagoro Family & Fun Playa Blanca)

Just coming to the end of our week long stay, we booked a Merlin Room. Do I think they're worth it? Yes for the kids' reactions to seeing their room. But then no for adults, because of how the rooms are set up, it means the main bedroom is quite dark, even in the day, and access to the balcony is via the kids room. The kids room is big enough to add a sofa in front of the balcony doors, which would give a nice seating area rather than going on your bed. The balcony just has metal chairs which aren't comfy for relaxing on. The Merlin rooms are also situated a good walk from the main restaurant where you can only get breakfast and dinner from. The hotel is spotlessly clean, lots of pools so hasn't felt over crowded and all the staff we've met are lovely. Food is great, they have different themed nights. The only way you'd find it get too similar is if you put all the different foods on your plate, rather than just having a proper meal. Would I stay again? No, it's too big a hotel for us, and also too far out from Playa Blanca and a proper beach. We stayed at Sol Hotel Lanzarote last year in Matagorda, and preferred the smaller set up.

One of our many visits to this hotel over past 10 years. The staff are amazing, with a special mention to Grit on reception, who welcomed us with such a wonderful smile, she goes above and beyond for all guests. The atmosphere at the hotel is fantastic.

Honest review: Is it a 5 star, no. Have we had a great holiday, yes! Rooms - spacious, clean, well kept. Cons - not enough plug points, no replenishment of tea/coffee. Food - fresh, lots of healthy options Cons - Very samey, most food themes you can’t tell the difference because it’s very similar. The variety is vast but it’s mostly the same day in, day out. Pools - refreshing, clean, no code brown over Easter, lots of space Cons - Only allowed floats between 12-2pm. I saw a child being told to take their rubber ring out despite being the only person in the pool. Would be nice if common sense was used. Entertainment - inconsistent. It’s good when they hire someone but when they do it themselves, it’s disorganised. I would say a lack of leadership is the reason but sometimes it was so bad that it was funny! Why is it not a 5 star… I believe this is the reason…. Leadership: Reception are disorganised but very helpful. Not overly friendly at times but get the job done. They only had one type of plaster when a child hurt their knee but it was the small ones. They don’t have all the necessary for 1st aid. When we arrived, we were not advised where ANYTHING is, no information, nothing. I found out we had one access to the spa and to the 5d cinema after reading it online. We had no idea where anything was and we had to figure it out. Getting to the spa with the kids was a pain as two reps told us different directions before a family told us the right way. Communication is not good at all. The pool bar staff are not friendly whatsoever but the sports bar staff are amazing. Everything is inconsistent. Overall, I wouldn’t come back as my kids are getting older but if you are a family with a young child, you will have the best time. You’ll just need to use common sense with things as info isn’t readily available unless you ask. When people say not to expect luxury of a 5*, I completely agree… however, it often fell short of a 4 star because of the points above. I would say the facilities are great but I have been to better 4 stars in regards to organisation.

We stayed for a week here all inclusive. We had a really big 2 bed room apartment. The staff were all generally friendly and helpful. The food was OK but a bit repetitive over the week. The all inclusive is not 'all' inclusive. There are quite a confusing list of inclusions and exclusions on the drinks list. The pools were cold, whilst we were there in March, we accepted that they would not all be heated but the heated pool was only about 3 degrees warmer than the unheated ones. The hot tubs were only at 30 degrees which is cold. The hotel was very clean and it was really good to have underground parking at the hotel. We found booking direct with the hotel got us a better room and better price than going via jet2.

Had a fabulous holiday at Gran Tagoro. We are only just home and were so reluctant to leave!! Everything from check in to check out was perfect. The food is gorgeous, so much choice and everything we had was delicious. I loved the fact that the meat is cooked fresh in front of you. The choice of salads are endless. The desserts are so good! The room and facilities are excellent, so many pools to choose from. Our kids loved the dragon slide. They also loved the kids club and the mini disco every night. The staff go above and beyond to make the children enjoy their holiday. Every single staff member we encountered were great.I have to give a special mention to two members of staff. Anthony in the pool bar was so friendly and made the best mojitos and Alex, the lifeguard in the Dragon pool. On our first day here Alex prevented a toddler from drowning. The toddler was in the pool and went in too deep. Although the child's parents were at the poolside with their three children, they had become distracted by one of their older children. Alex spotted the drowning child, alerted others and brought him to safety. If it were not for Alex' attentiveness it could have ended in tragedy. He did a brilliant job, well done Alex! I have no doubt in recommending this hotel, we loved everything about it and are looking forward to visiting again very soon.

I have the holiday blues following a week at Gran Castillo Tagoro (13th - 20th March 2024). It was our first time to Lanzarote and it won't be our last. It was our daughters’ first time on a plane (age 6 and 3) so they were very excited! The weather was good – around mid 20Cs, 25C and 29C one day(!), although we were advised that this was rare for March due to winds blowing in from the Sahara. Upon check in, the staff advised we'd been upgraded to a Deluxe Superior room (room 6443 in block G). There was a bottle of cava and some small chocolates in the room on our arrival which was a nice touch. Our room had the master bedroom upstairs with a large en-suite containing his and hers sinks, a jacuzzi bath, separate toilet and shower. The girls’ bedroom was downstairs with a toilet and shower at the front of the apartment. We had a large living area with a balcony which overlooked the dragon pool. Perfect spot. After the first day or so of getting our bearings, we started to relax and the girls loved the dragon pool. The temperature was relatively warm and the main pool was ok too. The great thing about the dragon pool was that the water was only waist height which meant it's safe for the kids so you don't necessarily have to go in with them all of the time and can just relax and watch them with a drink! They both absolutely loved the slides which made the holiday - especially our 3 & half year old, that was the highlight of her holiday! The entertainment was good - the animation team worked tirelessly (Gimmy was really friendly and helpful), we enjoyed Spanish dancing, a magic show, a karaoke night and other activities and the kids disco at 8pm was good - that's if our youngest wasn't asleep by then! Although not a five star resort the food was good quality and there is a great variety, there’s certainly enough to satisfy the fussiest eaters. Our favourites were the mini pancakes in the morning, croissants, full English and I especially enjoyed the fresh papaya as we don't get this in the UK, it was delicious. The girls loved the donuts and toast that was on offer, there was also a chef making fresh omelettes but I never had one as the queue was always so long! Lunch time again there was plenty of choice and all fresh, the same with dinner. The waiting on staff were very attentive, smiley and polite which made it an enjoyable experience. I enjoyed the thinly cut pork and beef steaks, dauphinoise potatoes, salads and seafood selection as well as the many desserts(!) the chocolate fondue, lemon mousse, mini sponge cakes and lemon cakes were big hits too. The desserts were quite nice really as they weren’t too heavy. My husband has a nut allergy so had quite plain food but he enjoyed the variety and his choices, as well as the lemon mousse and kiwi jelly for dessert. The resort itself is quite large so takes a few days to get your bearings but it has great facilities and I’d 100% recommend it for families. On the Saturday we walked up along the

It's a massive hotel with a lot of kid oriented facilities that make it an ideal place to have a family break. We travelled with our ten year old and our six month old and it was very well setup for our needs, the room was large and spacious and the hotel provided a bottle steriliser. Our son enjoyed the small football pitch, the waterslides and the 5D cinema a lot. It isn't a luxury five star despite its rating, it's a good and very well equipped four star and the staff were for the most part very friendly and helpful. The main downside is the food which is patchy to say the least. It's a large buffet restaurant and many of the dishes were disappointing and poorly presented, but there was always something decent to eat once you had a thorough look through the offerings. The desserts counter was very good (chocolate fountain anyone?). In summary: don't come expecting a luxury or exclusive fancy holiday, but for a good value break in the sun en familie it is just the job

Yep think twice about this hotel. It definitely isn't 5* more like 2, at a push 3*. 3 week stay Dec 21-Jan 22, for Christmas and New Year. Upgraded to a suite and wish we hadn't!! Room was nice but the TV was in the bedroom so waste of time having a lounge with 2 x 2 seater's as you had to lay in the bed in the bedroom to watch the TV!! Food monotonous and bland. Nothing better Christmas day. New Year was a lot better but wasn't anything to write home about. PLEASE NOTE: Restaurants shut at 9pm and bars 11pm on Christmas Eve. New Years Eve to be able to get a table by the entertainment you have to reserve a table at the cost of between 75-100 euros otherwise you have to find seating elsewhere away from it. You do get a bottle of drink with that, but a liberty that you have to pay!! Some guests felt obliged to pay as they had children and wanted to be seated to see the entertainment, albeit the entertainment was terrible majority of the time!!! Happened to be a huge brawl that night too with police called to sort and then not so long after the riot police.............so not good for children, thankfully we didn't have any!!! Talking about children, the children pool here is the coldest of them all and over the back of the complex which never gets used as there is no entertainment at all and boring, hence everyone huddled around the main pool all the time. The Adults only bit too is at the back of the complex and therefore if you like the sun it goes from their early!!!!! Many returning guests, said that the hotel has gone down hill. New Manager June 2021, many cut backs and limited staff, who do try their best. .........WE ALSO HAD OUR ROOM BROKEN INTO - 29th Dec 21 went back at 11.50pm to find out patio doors open and the hotel staff and Manager did nothing at all to help us report it to the police and said it was at our own cost. It really was a nightmare. Told us to go to Playa Blanca police station, we did, it was closed only open 7am-2pm, went next day on opening to be told cannot report it there, so 30 euros down. Hotel still wouldn't help, British and Spanish Embassy did and so did BA duty office along with an English family, who resides there to help us complete an online police report albeit we had to go and sign and pick it up. 110 euros later as police station was way past the airport. Daunting experience as had to go through it all again with no help. Manager said only "spider-man" cold get in the room.............we our kind next door neighbour let us in their room so we could look, and no you don;t need to be spider-man as there is a flat room and the 2 room next door to us you can just step over their balconies and then onto ours!!! HOTEL HAS NO EMPATHY / COMPASSION, but they did when a guest complained that they had seriously broken COVID RULES, they got a written apology, bottle of wine and chocolates in the room..............BUT BEING BROKEN INTO DOESN'T MATTER!!!! Now back home and having to go via our

This was our second time staying here and we absolutely loved it again - brilliant family holiday (kids are 9 and 6). Animation team were superb, didn’t learn all their names but Jorge, Paula, Jimmy, Aurora/Jenifer/John Williams, the guy with the moustache and girl from the Basque country were all super. Our kids loved kids club and the mini disco and evening entertainment - animation team went above and beyond to engage them. We found food to be great, always a wide selection of fresh food to choose from and quite varied over a week. It was a bit windy and overcast while we stayed, but the kids still enjoyed the pools (wore shortie wetsuits), and we also loved the indoor pool which you can book during your stay. We stayed in a Merlin room which was lovely and spacious, and cleaning staff did a great job in leaving it spotless daily. We enjoyed the adults area with hot tub while kids were in kids club. Overall a great resort for families, very safe and every need catered for. There was one blonde lady at reception who was a little disingenuous and one bar staff member who was a little unfriendly but otherwise staff went out of their way to be helpful and friendly.