세크리츠 바이아 레알 리조트 & 스파 - 어른 전요(+16)(Secrets Bahia Real)

Todo genial recomiendo habitación con vista al mar

From the first day it was bad, booked Priveledge club and was expensive, should of had Chromecast in room, it was missing, was told that it would take possibly 2 days as engineer was off for the weekend. Weather was awful so needed to watch something on TV. Moved room to another suite and noise kept us awake all night, had to sleep in a different room that night , sounded like boilers going all night, quite loud .staff said they knew nothing of the noise but engineer heard it . Moved again to a quiet suite , much better, battery went in the door so we could not gain access to the room, this happened a few times and the final time they had to change the mechanism, we were left waiting outside the room in bathrobes for 30 minutes after coming back from sauna. After our first move we left our swim stuff tied to the clothes hanger on the balcony. we told the staff this and they took 2 days to come back to us saying it was not there . These items were quite expensive. Preferred club gave us an exclusive seating area in the restaurant , when diners had not paid the extra they were moved. One Polish couple sat down and because the waitress was Polish they were allowed to stay. I got 100 euro back off an over €3k one week stay . Never again Ants in rooms, safe batteries gone . Overall management was very lacking, one great staff member Nati helped us out so much . Food in mornings was good , in evenings in the Market cafe the food was simple and not so good

Great hotel. Right on the beach. Pool area. Several restaurants to choose from. Spa was a welcome treat when weather wasn't the greatest on our first day. Staff are friendly and helpful. All good. Would recommend.

Due to a delayed flight, i arrived very late to check-in, but the staff were more than helpful and the hotel bar was still open until 12.45am. I was able to relax and felt great throughout my stay,thanks to the wonderful staff.

It was my husband and I’s first trip to Canary Islands for his birthday. Although we did write in the notes that we were celebrating his birthday the hotel didn’t do anything to make it special which we were a bit surprised about. I would say the pros about this hotel is that the location is great, rooms were fantastic (although we requested a queen bed they gave us two single beds pushed together so at night one of us would sort of fall through which was a bit annoying as we had to keep pushing the two single beds together), the surrounding beach was beautiful, and the staff were very helpful and friendly. The only con I would give to this property is that on a beach vacation we had obviously only packed summer wear. The restaurants in the hotel (even the buffet dinner restaurant) came with a VERY strict formal dress code which we did not know about and they did not let my husband in as he was wearing shorts which I thought wasn’t fair. There should be at least one restaurant in the hotel during dinner time that does not require a dress code as people don’t tend to bring long pants/trousers to a summer/beach holiday! It was especially upsetting as it was his birthday dinner… we ended up walking to town and actually found a bunch of great local restaurants!!! Therefore, overall it is a great hotel and I would recommend it but do not go for dinner at the hotel - go somewhere local instead! (You’ll pay less, get more options AND there wont be a strict formal dress code)

It is a beautiful property very well maintained. The service is not what I would expect for a 5 star restaurant. The employees are only going through the motions. It appears there is dissatisfaction with the new ownership amongst the employees. The food is average at best. It is the only 5 star resort I’ve stayed with no concierge. David at the front desk and the bellman were very accommodating and did everything they could to make our stay pleasant. The rest of the fronts office staff were either unhappy or run off their feet.

Nice hotel, garden view was a real disappointment. Room was nice and overall a pleasant holiday. Staff excellent. Food was high quality and very well presented. Unfortunately the dress code was not enforced, with jeans and T- Shirts common, this would not happen in a 5 star but seems to be the norm in Spain. Pool areas clean and very well cared for.

Amazing week in Fuerteventura. Staff very kind. Breakfast buffet not 100% at 5* level. Maintenance of the installations should be paid more attention.

Overall it's a nice hotel with good food, attentive staff and generally very clean. The rooms aren't that modern but they're absolutely fine. The immediate surrounding area is very run down and derelict. Due to rocks on the shoreline this prohibits a safe access to the water. You need to walk a fair way up the coast before you can walk into the sea from a sandy beach. A small thing which was annoying to me was the dress code for breakfast, lunch and dinner. This was not explained at the time of my booking, resulting in me having to purchase new shoes trousers and collared shirts just so I could access the hotel restaurants.