플라노 H 마트 타운 센터 근처 호텔

The hotel was conveniently located right off of the toll road. Our room was extremely clean and smelled amazing! There was good quality shampoo in the bathroom, not your typical cheap hotel shampoo and bar soap. They had dove products! The complimentary breakfast was really good. Muffins, bagels, hot fresh cinnamon rolls, pancakes, and chobani yogurt. The staff were very friendly as well. I would certainly recommend this hotel for anyone looking for an affordable hotel room this is certainly the place. Also conveniently located 25 minutes from Rockwall.

I had maid my reservation for the wrong day so when i showed up to the hotel they could not see i has a reservation or not. But the front desk person michael was able to find my reservation and change it for me so i was able to check in without any problem. I had thought i would be charged for having to change my reservation but michael assured me that i would not be. Im sure most other hotels would have told me im out of luck and to come back when my reservation was for but not here. The hotel was nice and clean and the bed was very comfortable.

When you check in to MOST hotels, you will receive an AUTHORIZATION to the card you use upon check-in for the room rate + taxes + incidental hold (in case of damages, market charges) At THIS LOCATION, they will CHARGE your card the FULL AMOUNT (room rate + taxes + incidentals) at check-in which means they take the FULL AMOUNT and then refund any additional money they took at check-out. While at this property, I experienced a security breach INVOLVING a hotel staff member and decided to cut my stay short and move to a competitor's hotel. Upon check-out, what should have been a simple refund led to ADDITIONAL CHARGES, draining my checking account. The front desk clerk explained she refunded the additional charges, which does reflect on my folio, but the issue is, the money is still not in my account until their financial institution and my financial institution reflect the refund and decide to refund the money WHICH CAN take 5 to 10 business days, leaving me with NO FUNDS! There is NO COMPENSATION OFFERED by the hotel for the hotel DOUBLE CHARGING you. All you receive from the hotel that MADE the mistake is, ”It was a mistake and it is refunded” How would you feel if a BUSINESS or SOMEONE took additional money from you, causing you to have NO FUND AVAILABLE until the 'banks” release the funds which can take DAYS? NO ONE would appreciate the inconvenience but NO ONE wants to offer any form of compensation for THE INCONVENIENCE.

Called the hotel early morning to request the room be on the 1st floor due to my mother having mobility issues, was not honored. No problem, please place the room close to the elevator, still not accommodated. Was placed 1 room away from the end of the hall. I enter the room and am greeted with a mildew smell. RED FLAG as I have sinus issues. The bathroom is where the odor is coming from. Then above the bed is a poorly repaired hole where there was clear water damage (see picture) ALL Home2 Suites provides a curtain devising the bed from the living space. The room I was assigned did not have one and the front desk said I would need to wait for housekeeping to get the curtain. (see picture) The room's smoke sensor had electrical tape on it. Appears a guest wanted to cover the light that flashes indicating the sensor is connected to the power source. Housekeeping apparently doesn't look around the room (see picture) I immediately made a new reservation with a Marriott property that allowed me to check in the early morning, (7 AM) so I could get out of this poorly maintained hotel.

우리는 여기에 머무르는 것을 좋아합니다. 그것은 도시의 한가운데에 있으며 매우 바쁜 지역 주변에 모든 것이 있습니다.

우리가 전에 여기에 온 적이 없었지만, 스튜디오 스위트의 문을 여는 것은 집에 오는 것과 같았습니다! 문이 부드럽게 열리면서 우리는 부드러운 음악, 책상 위의 램프와 90 도의 날에 스트레스가 많은 운전에서 들어오고 난 후에 하늘이있는 시원한 산들 바람에 인사했습니다! 모든 것이 깨끗하고 빛나고 먼지 한 점없이 빛났습니다! 간이 주방에는 토스트기를 포함한 음식 외에 모든 것이 갖추어져있었습니다. 매트 카운터는 한 개의 지문조차 발견되지 않은 욕실의 금속 장식의 모든 인치와 마찬가지로 얼룩이 없었습니다! 가구에는 긴 소파(침대를 숨기고), 롤러 데스크 의자, 도미노를 놀기에 완벽한 광대한 책상 표면이 포함되어 있었다. 거실과 침실 사이를 돌고있는 대형 TV와 구름 위에서 자고 있던 침대였다. (Room 106) 우리가 우리 방에 있었던 후 10 분 동안 호텔 직원은 모든 것이 우리의 기대에 부응했다는 것을 확인하기 위해 전화했다. 호텔에 돌아올 때마다 집에 온 것처럼 느껴졌기 때문에 3 일간의 체류가 어떻게 더 잘 될 수 있었는지 모르겠습니다!

I give this location and it’s staff a 15/10 on our experience during this visit. I was a little apprehensive after booking this location because of some reviews I read… all I can say is I don’t we stayed at the same hotel (shrugging shoulders). We engaged with day staff & evening staff and both were extremely kind, warm, helpful, etc. They were all very excited to listen to my daughter tell her little stories about her birthday weekend. The breakfast area was busy but clean & well stocked. Their pancake machine also was fully functioning unlike several other Holiday Inn Express locations we have been to recently (my daughter looks forward to those pancakes haha). Also our room was on the first floor facing the highway and we had extremely minimal highway noise. I mention this because others complained about the road noise and not being able to sleep. Also our room and bathroom were well stocked with towels, soaps, etc and everything was very clean. We stayed in a “standard king room”. The bed, pillows and linens were perfect and we all got great sleep on the trip which was necessary as we had an action packed weekend. I wish every Holiday Inn Express we visited was exactly like this one! Your attention to detail was very much appreciated.

Stayed at this hotel for three days for a family get together, stayed in a 2 bedroom, 2 bath suite. They set-up was perfect for our party of four (two couples). We enjoyed having a shared living room area for socializing and conversation. All of the furniture was comfortable and clean. Everything in the room was in good was in good working order, very comfortable bed and linens, responsive A/C system. Room was cleaned each day (a rare thing in hotels today). Common areas were well maintained and comfortable. Breakfast was nice and well-stocked each morning. Hallways were well maintained, featuring photos of Texas-born celebrities (had fun trying to identify them all.). Staff was always helpful and polite when called upon for any matters. Location was convenient for all of the things we needed to do, a bit further from Downtown Dallas, which you would need a car to travel to downtown Dallas. Used outdoor pool twice, nice and refreshing, and well-maintained, along with the outdoor seating and recreation areas. I wouldn’t hesitate to stay here again when in the area; I enjoyed staying here.