Whoever takes the photos and manages the website for this hotel deserves a raise, we were so excited to visit on our honeymoon but it really is nothing like it's pictured. The hotel is run down, picture wires sticking out of sockets in the room, bed bugs, greasy food, stained bedsheets, the rooftop garden is a couple of dirty chairs and a deserted bar, the 'fitness suite' is actually one stairmaster, one TRX band and one small set of weights, otherwise all equipment has been removed. Even the five star sign outside the hotel has been damaged. When we arrived at the hotel we decided to grab some lunch, when we asked for vegetarian options we were offered chicken and fish choices and told they don't place veg options on the menu. Eventually we were served a pizza that was clearly not fresh and was dripping in grease, we were left waiting to pay for around 25 mins as the bar staff kept walking over and then wandering off. The room was untidy and when we asked for water we were told we would have to pay for it via the minibar. The view of the leaning tower is nice, it's about a 30 min walk though you have to walk through an underground tunnel, which didn't feel safe at night. When we said to staff at reception that the aircon wasn't working they told us they control it from the reception but wouldn't turn it on as they didn't think it was hot enough, they also did not have a fan. The next morning we woke up covered in bed bug bites, the hotel staff were not surprised and kindly changed our room and provided a free meal, which was in the restaurant instead of the bar this time and excellent (the main reason they're getting two stars), though again they had no vegetarian options listed on the menu. Breakfast was overpriced and I'd avoid. Even asking for reception to book a taxi seemed to be an inconvenience to them and they refused when we first asked.
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