익스텐디드 스테이 아메리카 - 리치먼드 - 힐탑 몰(Extended Stay America Suites - Richmond - Hilltop Mall)

設施老舊。價格不高還是合理。服務還是不錯的。

I've stayed here before and would again. This room, 226, was the noisiest room I can remember ever staying in. With the noise being mechanical clunking, water knocking and elevator noise.

Very good experience. Great working staff. Room took a little long to heat up on this Jan evening, but it got to a comfortable temperature .

Went i open the door in room was trash beds not made. then I’m back to lobby and tell the lady she was not frendly ..

I was refused. I was a “do not run”. Received no room, and no reason for it.

First room was not clean, trash under sink, dust ball on carpet, bed had hairs on it and looked slept in.

When we checked in, they did not have the king bed room available that we reserved. They said they were overbooked. We ended up with a queen, so that was not desirable. There was only one roll of toilet paper and it was only a 1/4 full and not extra available. Not happy about that.

This place is pretty beat up. It's not particularly dirty, just beat up. Seems to have a permanent odor of ramen and ****. There was no remote for the TV. After a couple trips down stairs I got a working one, and the lady at the front desk was very helpful. There was a burnt out light, but the other ones worked so, not all bad. All I really needed was a place to stay, and this did that, but nothing great about it.

The Extended Stay chain used to be a top notch venue. Those days are gone! The grounds, while lovely feel unsafe with warning signs to lock you cars and sketchy persons wandering about day and night. The rooms while clean and comfortable show signs of wear and unrepaired damage!