The first room we were assigned was dusty, dirty, the overhead light wasn’t working, and one of the two lamps in the room was both disconnected and when replugged in was also not working. We couldn’t stay in that room. We were given a new room a few doors down and that room had a clear piece of packing tape covering the locks which had been stuffed with tissue paper. It was extremely suspicious and we noticed when the door wouldn’t lock behind us. I went back to the front desk to report this and their response was nonchalant and disbelief even when I showed them a picture. They said we could just deadbolt it. How is that an appropriate response or solution? What about when we aren’t in the room? All our possessions would have been vulnerable, and also the deadbolt didn’t work either. Then, they wouldn’t issue a refund, and I have yet to get a response from a manager. I had to book another hotel nearby. I will never stay here again.
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