스테이브리지 스위트 피전 포지 스모키 마운틴 바이 IHG

風景很棒，是個避暑的好地方，就是有點遠，早餐也很好吃

Sehr angenehmes und sauberes, neues Zimmer mit riesiger Mikrowelle und großem Kühlschrank. Bad, Bett, alles super in Ordnung. Frühstücksbuffet ausreichend und gut. Sehr nettes und hilfsbereites Personal, auch Mitten in der Nacht. Zur Weihnachtszeit auch überall sehr schön geschmückt.

I was charged twice for the stay. I was charged upon checking in, even though the booking was prepaid. Front desk staff was not appropriately trained with normal procedures and resulted in the duplicate charged. I had to make several phone calls to different people to resolve this. This resulted in precious vacation time loss and unnecessary stress.

The place was very clean and the service was excellent. Breakfast was awesome. Great selection. Thank you.

前台很熱情

We only reserved one night but the guy at check in was rude and short. Handed me my key and said there you go, didn’t tell me what floor we were on I had to ask him if it was the correct floor. Then we get into the room and although clean it smelled very strongly of antiseptic, like a hospital we had to open the doors to let it air out. The whole hotel actually had a very bad smell, except for the main lobby. Then the shower has to be the worst design, half of a glass shower door?! Water and soap was going all over the bathroom floor. And the pillows were the worst pillows I’ve ever slept on and I’ve stayed at multiple different hotels and air bnb’s. For a new hotel, and the price I expected way more.