그린트리 호텔 피닉스 웨스트

Our initial interaction with the hotel staff and service was poor and unprofessional. Outside the hotel during the night felt unsafe. We saw a few bugs on our way to our room. The breakfast was okay and the rooms can use an update. Overall, our stay was not bad. However, we would not recommend it.

The staff was super friendly and happy to help. The room we stayed in was ok but the bathroom was horrible. Mold in the shower and on the ceiling. Plugs in the bathroom didn’t work. No counter space to set anything in the bathroom. Put a wash cloth down in the shower to stand on it was so gross. Only do room service every three days. No conditioner in the shower.

Not very clean.

Excellent stafff..Overnight front Desk ...Native woman....excellcent customer care and attention to detail....give her a bonus

Worse experience staying here! When I arrived that 2 ladies checking me in were great. I stayed at this hotel for 2 night. Once I arrived in my room, I took advantage of the room service. Estimate delivery time was 45-60 mins. 2 hours later someone finally showed up with the food. (And no the hotel wasnt busy) they forgot my soda, and the food wasnt the best. Wake up Sunday Morning around 3:30am, go downstairs to my Truck, my Semi Truck to be exact to find out someone had broken into my vehicle, scattered the window, ripped my dash out and stole the main computer that operates my Semi. I go back into the hotel to ask the ladt the front desk if they have cameras and told her what happen. She didnt seem surprised at all, like this is a common thing. She said only the general manager has access to the cameras. She never offered me his number or name. I asked her do you happen to have any coffee ready, which she with shaking her head no. I mean come on, you can atlease get me some coffee after your security guard wasnt doing his job outside watching people vehicles but instead he was sitting inside the hotel. I will NEVER STAY HERE AGAIN. This repair after having my vehicle towed, new window, new computer module has cost me $12,000. The workers definitely dont care and most definitely wont help.

I had a few issues but it's not a bad property they did give me someone else room & that wasn't pleasant I was exhausted & had to Walk down with my baby & all of my bags to get a new room! They should have offered a free room for the inconvenience...