햄프턴 인 & 스위트 피닉스 시티 - 콜럼버스 에어리어

Afternoon staff was great! Wish there was a bar for food and drinks or a place close by that you didn’t have to drive to.

First of all, there is NO JACUZZI/HOT TUB. The pool photo they have up is not accurate. We chose this hotel for that very feature, and it does not exist. If we had not prepared, we would have left and gone to a different hotel. We received no room service over a 5 night stay. We took out our own trash and got new towels ourselves. Broken key fob upon arrival, broken refrigerator. Breakfast is underwhelming. Staff was nice and helpful if we asked for something, but we shouldn’t have to. The icing on the cake is that the lady at the front desk was asleep when I went to check out. The hotel is new so it’s clean. It seems like someone put a lot of money into a refurbishment without a plan to sustain the property. We won’t be back.

Didn’t get the front desk ladies name but she was super sweet and accommodating for my handicap husband and I. Even offered an early check in. Wish I had gotten her name. She was the absolute best!

1st time in Alabama Best hotel while in Alabama, if we ever visit again it will definitely be our 1st choice!! Everyone was nice and very friendly/welcoming!

We got the larger suite with 2 double beds and a pull out couch. The room was VERY spacious! You could tell the property was older, but clean. There were hot options on the breakfast spread, as well as your typical continental breakfast items. My biggest complaint is that there were no food options nearby. There was a gas station next door, but otherwise you have to drive a ways to get any other food option.

Double check you CC statement Everything was great but there may be a problem because I was double charged for the $25 incidental fee. The 1st one the day I arrive and then again the day I checked out😳(March 1st)