소보텔@코타 다만사라 8

좋은 위치 1 Utama Mall 및/또는 The City/KL로 이동할 수 있는 MRT와 가깝습니다. 도보 거리 내에 맛있는 음식을 제공하는 많은 카페와 레스토랑 근처

안녕 Sovotel Boutique Hotel에 머무는 동안 매우 나쁜 경험을 했습니다. 업그레이드 객실 요금을 지불했는데 내 객실이 다운그레이드됩니다. 그들은 당신의 방 확인에서 말했습니다. 그들이 제공한 컵과 수건은 더럽고 낡았습니다. 컵처럼 그들은 귀찮게 씻지 않고 수건은 낡고 찢어졌습니다. 증거로 사진 몇장 보내드립니다 나는 큰 침대에 대한 비용을 지불했고 더 작은 침대를 제공했습니다. 당신이 그것을 조사하기를 바랍니다. 감사합니다. 로렌스

Very convenient place for me as I use MRT to go to work everyday. No need to worry about what to eat because there are plenty of food shops nearby. Parking is on the street and has to pay MBPJ during daytime. No lift but still acceptable.

The booking is thru Trip.Com portal We chose her as the place's convenient & good reviews. And we decided to book 3 rooms and write it in the special request arranged all on the same floor and a nice room to us. On the 1st day, the receptionist is unable to communicate well. And realise that the Sovotel @ Kota Damansara 8 Boutique Hotel was no lift. And we checked the booking details on the portal were not really status there. Only status ' Public Area' strikes off the (Evaluator) We have assigned 3 rooms as 226, 227 & 230. After we took the luggage on the 2nd Floor, Once we entered room 230 the Aircon was not functioning properly. We need to go down to ask the receptionist and shift room 226 to 207. And room 230 is just preference of the room then ask for shift to room 208. After all settled down, then realised there is no hairdryer provided, but the room door behind had a card mention the room facilities have hair dryers. And room 227 the cups were chip, soap dispenser at room 207 in the bathroom is spoiled, only give 1 bottle of soap dispenser look like so many people use before. And the room 227 seems long time no body clean up because using our wipe tissue to wipe the side table was all dusk. And open the door the door unable to stay open need to use hand to hold it for all 3 room All above mentioned will attach the picture for your reference. After a night, we check back all the references for booking. Our to room is on the 1st floor and the standard room has a window. Very disappointed and don't know where went wrong is the Trip.com or the hotel never provide proper information to the booking portal. I'm hope to have a management to talk to me & definitely the complain I'm will put on the reviews on the trip.com portal, Google reviews all.

Very very poor hygiene. Our room had bed bugs all over our mattress. I got bitten by the bugs a few times before eventually made a direct complaint to the receptionist. At least we able to change to another better and cleaner room. But please keep all the rooms clean for customers to be able to sleep well in your hotel.

The toilet not cleaning all over the toilet seat. I need to come down take the towel by myself caused the staff say can call for the towel but no one answer when go down they say they dont have enough staff so i need to bring up back by myself