세인트 메리스 대성당 근처 호텔

프론트 데스크의 중국 여성의 서비스는 매우 훌륭하고 열정적이었습니다. 호텔의 장식은 매우 오래되고 구식입니다. 침대 맞은편에 있는 커다란 거울이 왜 이렇게 디자인되어 있는지 모르겠네요. , 매우 말문이 막혔습니다. 치약이나 칫솔도없고, 한밤중에 막 체크인 한 슬리퍼도 없어서 당황스럽고 살 곳이 없다는 것은 이해할 만합니다. 며칠 묵다가 급하게 호텔을 바꿨는데 적극 추천합니다.

The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

立地としてはビジネスエリアにあるためか、周りにはお店が少ない。パース駅周辺に宿泊しないと食事に困る。部屋は思っていたより清潔感があり、比較的快適だった。通りの向かいのインド料理屋さんは美味しかった。ただ、宿泊後にコンセントの変換プラグを忘れていたことに気づき、数日後に取りに行った際のフロントスタッフの対応が最悪で、全て帳消し。レジャーで泊まるなら、Muray Street沿いが便利。飲食店も多く、夕方からはハッピーアワーで飲める店が通り沿いに多いのもグッドです。

나는 나쁜 리뷰를 쓰는 것을 정말로 좋아하지 않지만 이곳은 훌륭한 평가를 받을 자격이 없습니다. 위치가 좋고 객실이 큽니다. 나는 스위트 룸으로 업그레이드했지만 모든 것이 매우 오래되었습니다. 내 창에는 바람이 휘파람을 불지 않도록 하는 마스크 테이프가 있었습니다. 그래도 정말 멋진 모습은 아닙니다. 체크인은 재앙이었습니다. 금요일 저녁이었고 주말에 많은 사람들이 도착했지만 분명히 직원의 요구 사항을 제대로 계획하지 않았고 우스꽝 스러웠습니다. 뿐만 아니라 EFTPOS 기계가 작동하지 않아 종이 시트를 채우고 있어야 했습니다. 기술이 떨어지는 걸 알지만 솔직히 말해서 그것은 나빴습니다. 공정하게 말하면 도착했을 때 기분이 좋지 않았기 때문에 전체가 아마도보다 훨씬 나빠 보였고 직원들은 실제로 무지하다는 사실에도 불구하고 꽤 좋았습니다. 나는 몇 가지 특정 요청으로 도착하기 전에 호텔에 메시지를 보냈고, 그들은 나를 웃게 만든 절대 반대를했습니다. 그들은 큰 문제는 아니었지만 특히 당신이 그들의 충성도 프로그램의 다이아몬드 회원일 때 중요한 것은 작은 일입니다. 나는 장소를 새로 고침하고 직원이 플러그를 꽂아야 한다고 생각합니다. 실제로 리뷰를 쓰지도 않겠지만, 가장자리를 넘어서 나를 밀어내는 것은 샤워를 켜고 샤워 실 바닥에서 머리카락 더미가 소용돌이치는 것을 보았을 때였습니다.

평소처럼 저녁 식사. EQ로 DT에 머물기로 결정했습니다. 리셉션 괜찮아. 방 괜찮아. 치약과 칫솔을 요청해야했습니다. 오전 10시 이후에 룸 서비스가 제한되어 있으며 주문을하는 사람이 도움이되지 않았습니다. 반면에 아침 식사는 훌륭했습니다. 트렁은 우리를 환영했고, 아침 식사 공간을 통하여 우리에게 가이드를 줬다. 내가 전에 거기에 있었던 것처럼 우리가 그것을 필요로했던 것은 아니다. 그러나 고맙습니다. 트렁은 우리에게 강가의 lovely 한 좌석을 줬고, 우리가 추가 음식이 필요한지보기 위해 5 번 이상왔다. 트룽은 확실히 호텔의 자산입니다. 곧 보자 트룽. SA.

The good: Nice design. Relatively new. Location is great, and the view from the room was very nice, overlooking the water. The bad: Whilst we appreciated the ”welcome” we received in the room, whereby ALL the blinds were raised automatically when entering the room, this feature could not be turned off, and so when I returned to the room at night after my family had gone to sleep, all the blinds raised, disturbing everyone. I requested this feature be removed, but the only option was to disable the blinds completely. On the subject of blinds, the material used did not provide privacy from the street, so blockout blinds needed to be lowered as well. The controls to the blinds were sketchy... sometimes raising or sometimes lowering regardless of which button was pressed. It was an effort to get them to close! The key to the room did not work on the second day, and I had to stand in line for 20 mins, after which I was issued with a new key, which did not operate the lift, and so I had to return again to get this fixed. We ordered dinner in the room as the restaurant was closed. The quinoa was basically a very small sprinkle of quinoa... hardly a meal, or even a snack. The seafood pasta was served with 4 tiny prawns and 4 small scallops only. No crab or fish, as advertised. It was also extremely small, and drowned in butter. The lamb shank was okay, but nothing to write home about. The room was dusty in places. The paint was bubbling on the ceiling in places. The breakfast buffet was reasonable, however there was a swarm of small flies near the fruit. The coffee was awful, though my daughter raved about the chai latte. For a hotel of this (supposed) standard, and price, the breakfast was sub-par. There was also a guest pacing around whilst using his phone, hardly appropriate, and went unnoticed by the staff. All in all, I couldn't recommend this hotel to anyone for the price, around $800 per night. They also wanted an additional $125 per night for a rollaway, however we took our own blow up mattress and sleeping bag for our daughter instead.

My wife & I had a wonderful staycation last week, from start to end the service both friendly and impeccable. At check-in my Ambassador level was well acknowledged. Our room was clean, comfortable, very quiet, modern, and well appointed. Breakfast at the Hotel's ground floor restaurant, Ivy & Jack, was excellent overall, great service too. However, my wife felt more asian breakfast food would be good, think noodles and cooked asian vegetables with the Fried Rice being vegetarian rather than containing meat. Can well recommend the hotel and it's location.

나는 생일을 축하하기 위해 Intercontinental에 머물렀다. 호텔은 무료 와인 한 병을 제공했는데 매우 좋았습니다. 방은 지불 한 가격에 비해 매우 작았고 호텔이 비교적 새롭다는 점을 고려하면 약간 구식 느낌이 들었습니다. 우리는 클럽 라운지 이용에 대해 추가 비용을 지불했고 그렇지 않기를 바랐습니다. 그것은 내가 방문한 최악의 라운지 중 하나여야 합니다. 그것은 매우 오래되었고 무균 느낌을 제외하고는 분위기가 없었습니다. 음식 제공은 매우 열악했습니다. 저녁 카나페는 몇 시간 동안 밖에 앉아 있는 것처럼 보였고 품질이 좋지 않았습니다. 아침 식사는 훨씬 덜 식욕을 돋웠습니다. 너무 오래 앉아 있던 건조한 재가열 음식과 차가운 음식의 조합이었고 대부분은 먹을 수 없었습니다. 라운지 서비스는 적절했지만 확실히 특별하지 않고 별 5개도 아닙니다. 체크아웃할 때 숙박이 어는지 물었고 적절하지만 그 이상은 없다고 말했습니다. 체크아웃 조수는 숙박에 대해 나에게 감사를 표했습니다. 나는 호텔의 일반적인 이메일에 피드백을 받았지만 응답을받지 못했습니다. 이는 손님의 피드백에 얼마나 많은 관심과 배려를 주는지 묻습니다. 현재 Perth CBD에 많은 호텔이 있으므로 Intercontinental은 귀국 손님을 유치하기 위해 게임을 개선해야 합니다.

와! 우리는 Perth의 3개 다른 장소와 Busselton의 1개에 머물렀습니다. 이 장소는 우리가 머물렀던 상위 3개 호텔에 있었습니다! 조용하고 고급스럽고 매우 친절한 서비스, 일일 하우스키핑, 빠른 리프트, 매우 쉬운 발렛 주차, 훌륭한 위치 및 놀라운 가격에 모두. 우리가 여기에 머물렀던 3 박에 대해 충분히 말할 수 없습니다. 더 길었으면 합니다.