두로 스칼라

반복하지 않을 경험, 호텔은 매우 쾌적하고 훌륭한 시설을 갖추고 있음에도 불구하고 서비스는 많이 남아 있습니다. 머무는 동안 직원이 결코 떠나지 않았기 때문에 매일 목욕 타월을 요청해야했습니다. 방을 청소할 때 방. 하지만 제 생각에 가장 심각한 불편을 초래하는 것은 호텔 바입니다. 상주 직원이 없고, 리셉션에 가는 손님이 시중을 받고 싶다고 알리고, 접수처 직원과 연락이 닿아 바에 손님을 맞이하는 것은 물론, 바는 아무것도 제공하지 않고 음료만 제공하는 어처구니없는 상황과 가장 가까운 카페로서 많은 불편을 초래하는 상황과 레스토랑은 약 15km 떨어져 있습니다. 요컨대 호텔에는 5성급 호텔과 같은 서비스가 없습니다.

Estadia fantástica,lugar maravilhoso

I’ve never been so confused and lost in a hotel until this stay. I was unable to figure out how to find reception or my room or get anywhere! Part of the reason is because no staff member initially explained how to get to my room—taking one elevator down then going across a hallway and taking another elevator up. It’s a crazy hotel design. I felt like the hotel was understaffed during my visit. I stayed as a part of a tour group. The restaurant food was fantastic. The presentation was beautiful. Don’t skip dessert; it was fabulous. Our tour guide interpreted from Portuguese to English so we did not have the problems with the staff members as other reviewers have mentioned. Breakfast lay out was very nice. The grounds are beautiful. My room overlooked the valley and the pool. It had a small balcony. I opened the sliding glass door in the morning, and I listen to the sounds of birds. It was very calm and peaceful. The Jacuzzi was not heated. That was a big disappointment. The indoor pool was a great warm temperature – it might’ve been warmer than the Jacuzzi. The interior pool area is all black, and it is difficult to swim for exercise because you can’t see when the wall is coming up. It feels like you’re in a burnt out building. I don’t know why they selected that color scheme. It is very dark. The gym was very minimal with only a few pieces of equipment. See my photo. There is a small museum on the grounds but it’s all in Portuguese. All the television channels were in Portuguese. The Internet worked well. As others have mentioned, the room layout is very odd. It is always damp because your shower and bathtub are kind of near the bed with no separation. I did not see any mold in my room as other reviewers reported. The room was large but a big portion was unusable at the entrance separated by a wooden slat wall. There is no reading light above the bed so reading before sleep is impossible. There is no make up mirror, and the hairdryer is a basic model, which takes a very long time to actually dry your hair. There were no areas to hang your bathing suit to dry . This was extremely frustrating since the hotel has two pools. I wasn’t here long enough to go exploring, but I could see an old church up the hill. This hotel is OK for one or two nights if you get a good rate.

We spend 2 nights at this beautiful hotel. The location, the rooms and the inside pool are amazing. But there are some things that just don’t fit in a 5* hotel: Staff: only one member of the staff was apparently qualified to work here, is name is Joel. All the others were either unfriendly or not qualified to do his job. Restaurant: besides of the fact that there is no big variety, meals are expensive; wines are ok; staff at the restaurant don’t know how to present themselves and serve food; I wonder if they ever had been trained for working in a restaurant. Other things we claim and hope that the management can improve: water temperature in the outside pool is too cold, not enough sunshade, only few drinks in the bar, snooker room dirt… Resume: we expected much more for this type of hotel; it looks like a good 4* but with amazing location: in the middle of the wine yards.

Quarto muito confortável, excelente restaurante. Peca por apenas ter um jacuzzi e ser muito pequeno proporcionalmente à adesão que tem, banho turco em manutenção. Perfeito para passar um fim de semana no meio das vinhas do Douro! Muito calmo e silencioso!

Fujam deste hotel enquanto podem (Horrível), definitivamente é só de 3 Estrelas, Minha experiência neste hotel foi bem abaixo das expectativas. O serviço é comprometido pela falta de funcionários, o que gera longas esperas e falta de atenção. O spa é extremamente fraco, com equipamentos em péssimas condições e sem opções de qualidade. A temperatura da piscina estava bem abaixo do adequado, quando qualquer colaborador é questionado sobre o mesmo eles enganam o cliente dizendo que vão resolver o problema, sabendo que não é possível e tornando a experiência desconfortável. Além disso, o banho turco está em manutenção há vários meses, o que é inaceitável para um hotel que se diz de qualidade. O pequeno-almoço também foi uma deceção: opções limitadas, com pouco sabor e muito pouco variado. Definitivamente, não voltarei, HORRÍVEL.