We had the complete pleasure of staying at this mind boggingly AMAZING hotel over spring break this year, four nights in total. We are a family of four (17 yr old son 14 yr old daughter), and all of us were completely blown away by the level of attention, committment to excellence, beauty of the facilities and location of this incredible place. It truly is the finest hotel we've ever stayed at, with good reason. From the moment we were met at the airport (transport arranged by the hotel) in a comfortable van equipped with every phone charger you could imagine, water bottles and towels for our faces and hands, to the minute we reluctantly checked out and said our good byes, our family felt known, cared for, and completely, 100% spoiled in a ways we could not have dreamed. Everyone from the concierges and guest services team (shout out to the enthusiastic and emminently cheerful Claire!) to the housekeeping and food people who dropped treats and little touches to make us so excited to come back to the room each day...to the waiters at the Brasserie and Bar Josephine (the best cosmo I've ever had, two nights in a row and fantastic live music) we are already dreaming of returning. Many hotels are having a difficult time finding enough staff, let alone people committed to going above and beyond providing excellent service...this hotel somehow has a lock on great individuals in every department. Other highlights: bathrooms cut out of solid marble. I took five minutes one morning trying imagine what it took to fabricate the sinks and bathtub out of solid stone and then get them into all the rooms. Mind blown. Fantastic water pressure from both the shower and bath. Sheets and pillows and beds that allowed all of us to sleep soundly every night. Both children said it was the best night's sleep they'd ever had away from home. Top of the line electronics and room organization...everything is automatic with lights (we didn't touch a switch in four days, I came home and told my husband what a ”drag” it was to have to actually turn my lights on. lol), and air conditioning/heat/curtains are all controlled from handy control wall panels in each room. Small touches in the closets of things you might have forgotten, lots of drawers and space to unpack and stay organized. The pool and spa is breathtaking, make sure to leave time to enjoy it! It truly is a five star hotel in every element imaginable. I cannot recommend Hotel Lutetia any higher. You will not regret it.
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