Embassy Suites by Hilton Panama City Beach Resort

The room we reserved was not available when we came to check in. The manager was not available, she or he was cleaning rooms. We were supposed to receive a credit for the difference between our more expensive room and the room they gave us and still have not received it. When we went to check out they said they would email us the receipt, which we still do not have. We were forced to take a room with a king sized bed, we are two friends traveling together and did not anticipate having to sleep in the same bed since we reserved a room with two queen beds.

I rented an ocean view room based on the photo on the website..... You could technically see the ocean, but the room did not face the ocean as pictured....... This was very disappointing..... The hotel is very nice and will return there in the future

The only complaint is that you cannot change from heat/air in your room. We had it freezing (55 degrees) one day and hot (78 degrees) within two days. It would have been nice to be able to adjust your room to your own comfort. Also it should not be mandatory that you do valet parking! It was nice and convenient for us but we shouldn't have been forced to! We also had a handicap but were not told that we didn't have to pay. We found this out from another guest after the fact. It would have been nice to know this!

We arrived early hoping to get in our room! They told us as soon as it was cleaned! Told us 4 times it was clean just waiting for it to be inspected l! Finally at 20minutes after check in time we got our keys! Get to our room and she’s still cleaning it! Very confusing!

This hotel is located across the street from the beach on a main thoroughfare. It’s very loud due to traffic. We were told a major amount of their cleaning crew quit and it showed. Floors were dirty. Room wasn’t cleaned for days. It was very difficult to get toilet paper, fresh towels, etc. The restaurant was very understaffed. We waited 20 minutes to even receive acknowledgement from the 1 and only waitstaff trying to serve the whole restaurant. We, along with several others, eventually just left and went elsewhere for lunch. My husband had a cocktail at the bar one night and paid over $25! That same drink at the restaurant right next door was $12. The breakfast was very good. Linika (sp?) at the front desk went above and beyond and was the best part of our stay. Hilton hotels….as Honor members, we expect better!

Professional and personable. Should advertise mandatory valet parking at 20.00 a night. Enjoyed managers meet and greet.

Amazing beautiful hotel. Perfect location and has everything. Hated the layout, halls were too long and we were on the opposite side of the hotel. Only one entrance made for long walks.

My stay was not that good. I have a handicap and asked for an accessible room which I didn’t get. I asked for a shower chair to be able to use while in the shower. I was told one would be brought to my room on the first night. It never showed up and no one called to tell me and I couldn’t get anyone to answer the front desk phone. I went to the front desk the next morning and the same thing happened. That afternoon I went back to the front desk and I was told they dont provide shower chairs. Unfortunately I don’t think I’ll be going back.

Breakfast at checkout date was minimal the hostess there said they were short staffed and the manager was running to get groceries!