풀먼 팜 코브 씨 템플 리조트 & 스파(Pullman Palm Cove Sea Temple Resort and Spa)

The Pullman Sea Temple Resort was a beautiful hotel. The service was excellent and the 1 bedroomed apartment was fantastic in every way. I will definitely be returning!

The room is great! Quite spacious with enough space for a family of four. There is a barbecue grill and kitchen as well as dishes and cooking utensils. Very good. But the service and hospitality is poor. The worst experience I’ve ever made! There is one restaurant that is always fully booked, but still has tables and chairs available. You have to please them to make up a table for you, very uncomfortable for a five star hotel! Then they have a lagoon bar that offers foods and drinks. First day 29. Dec there was a wedding, so the lagoon bar was closed for hotel guests. Food can be ordered to room, because restaurant is fully booked. We asked if there is a celebration for New Year’s Eve, but concierge told us it was cancelled because no people were interested in. On 31. Dec they closed lagoon bar again for hotel guest because suddenly they had a New Year’s Eve party, but not for us. On January 1st there was no room service…. Check out was the same unfriendly treatment as during check-in… If you don’t mind to spent your holidays like a tenant it’s a great place. As a hotel guest better try another one. We will not come back here!

Good vibes and have big swimming pool

酒店不在凱恩斯，更小眾，能直接去享受棕櫚灣的閑適安靜。酒店的大泳池非常推薦，甚至有潛水區。 房間相對國內同級別酒店還是略簡陋了一些，建議做好心理準備。 很特別且美好的回憶～

Stayed on what should have been six nights on our Babymoon as we returned from a broader trip to Asia. Accor Gold Member. Not true king beds, simply two singles zipped together. The initial room we were allocated had faulty zippers and led to the beds splitting apart. This made worse by the fact that the request for a pregnancy pillow was ignored (and later claimed that it didn’t send through to Pullman despite every other Accor property I visited both before and after all picking it up). Reallocated to another room that had a broken toilet seat, faulty TV that wouldn’t turn off, unclean bedsheets (that the Room Division Director tried to claim didn’t exist until he realised I had photos), dust hanging from the ceiling and mould in the bathroom. In the end, after three nights, three room changes (including one at 11pm), several unreturned requests for contact by a completely absent GM I requested a refund and left early. Staff were argumentative and at one point said “I don’t think I should be held accountable for a Accor problem” despite Pullman very much being part of the Accor Group. Not worth my hard earned money or energy to deal with stoic, unapologetic and rude staff members who made it out as if I was creating the problems on my own holiday. If we didn’t have the service and room issues we had I still probably wouldn’t stay there. Common spaces were dated including the pool. Only ever 1 staff member anywhere (poolbar, reception, spa) and when running at the high occupancy that they are it was always slow. Evidently, after speaking with other guests who felt they were ripped off at their price-points, one quipped that this property is owned by a body corporate that Accor manage on their behalf which means they have no control to truly maintain the grounds properly. Will not return and don’t think you, reader, should either. You’re far better off at Cairns in terms of quality of rooms, location and value-for-money.

Overpriced $ over-rated. Room was dated, in serious need of a refurb, definitely not up to standard. It wasn't cleaned properly each day, despite me asking, the outdoor sofa was so dirty that we didn't want to sit on it. Bizarrely there were cloth European blinds in the room that were ill fitting, mechanism didn't really work, they were dirty & torn. The bed was the same, photo showing how they made it just throwing my pjs on sidetable. Customer service was seriously lacking. When I asked the bar tender if they could bring our drinks over her response was no, we don't provide table service as there are too many guests & not enough staff. When I mentioned that our jug of cocktails would therefore have to sit in the sun poolside & go warm, her response was 'well drink it quickly'! They messed up our transfers, didn't communicate it with us & we almost missed our flight. Food was okay but not particularly good & overpriced. They messed up our bill, charging us for an expensive meal in their restaurant that wasn't ours. Location was great. Definitely not as good as it used to be and yet they are still charging quite high prices. When I asked to speak with the manager about a number of issues we were having I was advised that she had just quit/left and there wasn't a replacement as yet. Their only saving grace was a staff member called Natalie, she was absolutely amazing and a credit to the hotel. We definitely wouldn't stay there again unless they improved.

Beautiful resort in an amazing location. Easy walk to everything but nice and quiet and sheltered from the windy coast. Staff were friendly and food and drinks very reasonably priced.

My favourite hotel in palm cove so far and here it’s a place where customers actually gets recognised. If I could rate you guys 10-10 I would definitely do it. Thanks for awesome hospitality over the weekend! I will definitely come back

A well located property, with a range of restaurants nearby and comfortable, well appointed rooms and facilities. The hotel was clean, if a little ageing. Access to meals was a little limited because of the hours of the poolside bar and the bookings for the on-site restaurant, but having a car made getting supplies in easier.