더 스프링스 리조트 & 스파(The Springs Resort & Spa)

I just can't believe they charge $50 per extra hour on the check out after all the money we spent

The room was not up to standards for the rate I was chaged for the room, I am not sure how they can justify charging $625.00 a night for the room. It was probably a $150.00 a night room at best. It was not a deluxe room by any means. It smelled like it used to be a smoking room and the room next to us had someone that was coughing all night. When we got there and heard the room next door coughing we asked if we could get another room and they said no they had nothing. At checkout we asked if they could adjust the bill for the room they said because we booked through ******* there was nothing they could do. So in the future I will book through the hotel direct in case I am not happy with the room so they can adjust the rate, unless ******* can make and adjustment on the charge for this unsatisfactory room. I hope you can help with this and give some sort of credit, we paid for a deluxe suite and it was not worth rate charged at all.

When we arrived the person at front desk had no idea how to check us in under ******* we had wait at least 1 hour other than that it was great.

This is an amazing place to come and experience mineral baths at their finest. The different pool temperatures and designed protocol for utilizing them was exhilarating, we did the cold plunge part 3 times. Everyone was helpful and friendly. They keep the pool area super clean.

We found it confusing upon arriving at the resort as to where to check in. Signage was not very good and with construction adjacent to the property access was hampered. Long walk from parking to front entrance with luggage.....no valet or doorman available to assist. Dinning was not available for dinners...had to drive to local restaurants.

The setting is lovely, well situated on the river. BUT, it’s way over priced for the accommodations. The rooms were outdated, more like a motel. I suppose they have a captive market so they can gouge patrons at $400 per night, $50 per hour for late check out.

The room had a tag to put on the door if needed of replacement for towels .we put it on door and no towels were changed or trash taken out like a reg hotel stay.we were told to take dirty towels to front to trade for clean ones . 1washer for the whole resort knowing the waters are dirty you would think they would have more the ice machine room was so hot and the drinks in the cantine are expensive and not very tasty it was 24 for 3 lemonades frozen that went bad right away plus additional charge for canolope by the L area food and drinks are separate charge

Good: Proximity to the soaking pools. Property well maintained. Not good: Ugly view of a construction zone outside our window. High-priced.

Great location, 1 star motel. Obscene price for the facility. Will not stay again