OH! Firstly it is important to note that we chose Oxford House because of its close proximity to St Vincent Hospital. We would normally chose a large chain hotel with the added comforts because, well, who doesn’t like the nicer things when they travel. Oxford house is definitely not your average hotel. Its boutique, artsy, personal feel is felt throughout the entire property. From the second you enter Oxford House, no matter who is at the reception desk, you can guarantee your greeting will be warm and welcoming from the very first encounter. Any interaction with staff thereafter is as warm, friendly and genuinely caring. I read reviews (as you do) prior to our stay and a lot referred to the level of customer service. I, personally like nice linen, a comfortable bed, a good pillow, a pool, view. You know, that sort of thing. Oxford House ticked all my boxes above but it also ticked a box that wasn’t super important prior to this stay. It’s all about the customer service. We loved all the staff but our absolute favourite ladies were Carla and Alisha. Nothing was an effort for Carla and let me tell you, she’s got the skills to get things done. Our trip was complicated with hospital trips several times a day and we were filled with emotion and exhausted . Walking back through those doors of an evening, almost felt like home. Carla was particularly lovely and my 10 year old daughter adored her. By the time we left I felt like I had made a friend. Hotel was wonderful but Carla brought it up that extra level.
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