비아나 호텔 & 스파, 트레이드마크 컬렉션 바이 윈덤(Viana Hotel and Spa, Trademark Collection by Wyndham)

I read the reviews and was skeptical about staying at this hotel but I am glad I gave it a chance because I enjoyed my stay. The staff was very friendly and the setting was peaceful.

Water was either cold or scalding. Bathroom had NOT been swept or vacuumed in quite some time. Beds were very nice, staff was nice.

After a long day of traveling we arrived at the hotel at 2pm and check in wasn't until 4pm. We planned on hanging in the lobby. The wonderful lady at the front desk greeted us and I let her know we were early and just going to hang out for a bit. She checked and was able to get us in a room right then. We were so grateful! Thanks so much we truly appreciated it!

The only problem was the shower in the room was hard to regulate Also the shampoo and conditioner dispensers did not work

Very nice and clean hotel. Only one tiny issue is that breakfast is not complimentary….. I think it’s a big pricey….. 17.00? Even if you just had a bagel and a small cereal. That’s a lot after already paying $200.00 a night. That’s all!

Stay was fine. I prepaid the hotel. When I was checking out the front desk told me I hadn’t paid and the deposit on my room didn’t go thru because of fraud. Both factors untrue. They delayed me so long that I missed my workout class that I paid for. I feel the hotel should reimburse me the $10 fee I paid for my class. The clerk tried to call a manager to no avail. BAlso no hot water from 9 to 3 today so no shower either. I feel this hotel has declined in customer service over time as I have stayed there frequently over the past 6 years.

Staff in the front very helpful. Room should have been clean. Jacuzzi dirty room smelled like cigarette lack of towels lint build up on the switches

We stayed in a king size suite with hot tub which was nice. Plenty of towels and room came stocked w shampoo conditioner even though i brought my own. Shower was huge and dual shower heads. Room was clean. The only thing I did not like is that the hotel entrance smelled like smoke but I think it was people standing in front who probably just left that were smoking. I did hear yelling in middle of the night and foot steps above my head. Bed was not comfortable. But overall a nice stay. I would recommend.

I stayed in room 321 the AC was extremely loud and the door didn’t stay closed and It caused banging alongside the loud AC