터미너스 시티 센터(Terminus City Center)

Such a bad service and bad rooms the hotel is too old and rusty and the rooms are disgusting and disappointing only the outside looks good but the inside so terrible the rooms are tight and nothing has been aded no body gel only shampoo and 2 after shampoo no fridge the bed was broken from the middle the windows wall so dirty and towels not clean bad smell i had an allergic problem with my skin since the last time i stayed this is some photo as proof

While this hotel is OK for a few nights in Oujda, it isn't really 5-star, and we were quite disappointed. We had requested adjoining rooms, and when we arrived, the woman at the desk motioned us to "sit over there" and eventually sent over the bell cap with our keys to two rooms that weren't even close to each other. When we asked, they said they were full, tho we saw very few people during our stay. It was warm weather in May, but our AC did not work. When we called the desk about it, they said, "It's not the season yet" to turn on the AC. What? The website and all of their materials touted air conditioning with no mention that it doesn't work in May! Opening the windows helped a little but resulted in noise, bugs, and dust, so we had to close them in order to sleep. When we first arrived, there was only one bath towel for both of us; we requested more. The other member of our party got a large bottle of water and fruit brought to their room, but we did not. NO iron or ironing board and NO coffee maker. Not even a glass in the bathroom. They have a fridge but nothing in it, and the safe works well. The floors are some kind of laminate, so they get dusty fast, and there were a few protruding nails next to the bed that we had to avoid. There were some stains on the walls, and the lamp shades were damaged. (I normally don't like when people nit-pick details in reviews, but we just didn't expect these kinds of issues from a 5-star hotel. Their website also indicates that they have multiple restaurants, including one Moroccan, one Spanish, and one International. Only the Spanish one was open for lunch or dinner, and the menu was really small, so we had to find other places to eat while in Oujda or end up eating the same thing over and over. We paid for breakfast - which was pretty good - two mornings; that was about the only way to get coffee! They definitely polish up the lobby, and there are outdoor chairs where you can have a drink tho the service at the "pool bar" is very slow. In all, it really didn't even come close to the amenities a 5-star hotel should have.

The service and the people are excellent,so kind so polite,also liked the rooms and the decor,the atmosphere,the food....I went there with my friends and we have so much fun,the city is pretty too ,the experience was Epic... recommend

I would love to thank the entire hotel's team for their hard work , they're super friendly and kind,it was a very nice experience, the service was super good, big thanks to the staff for the hospitality

We had a pleasant stay at the hotel. The staff are so friendly and helpful especially Ouahiba and Wijdane and amine chtairi chef de service . The location of the hotel is at the center of the city. Breakfast is very fresh and delicious.

It was a wonderful reception, and Mrs. Chaimaa Chater was in charge of the reception at the level, as she accompanied us on a tour of all the hotel staff, as well as Ms. Fatima Al-Zahraa in charge of quality. Everything is beautiful in this hotel, good treatment, eating, sleeping, management, ... We thank Mrs. Chaimaa Chater in particular, as well as Mrs. Fatima Al-Zahraa, as well as the rest of the management team for all the services.

Chaymae chater one of the best welcoming girl i have ever seen in my entire life I have been all over the world since i am a business man and i was really impressed by her in terms of how she puts so much energy and so much efforts to make her gusts feel at home ....she represents atlas terminus hotel in a great way and make her guests want to come back

Not a 5 star hotel. Small rooms, only one tiny trash can in the bathroom, no coffee maker, no hairdryer as stated in room description, no conditioner for hair, water damage on linoleum (yes, linoleum) keeps bathroom door from closing, tiny elevator, Not even a complementary bottle of water in the room. Online they charge extra for the breakfast option, but at check in I was told it's free for all guests. Stay at the Ibis next door, it's western and a quarter of the price!

Customer service needs work. They seem to have an idea of what 5 stars looks like, but can't seem to execute it. Things were missing from the room (towels, hair dryer) and it took hours to get them. In 3 days our room was never cleaned, though we requested it several times and were assured "right away". No mini bar, no coffee maker or kettle. We moved to a different hotel for the remainder of our stay, and it ended up being cheaper and better.