하얏트 플레이스 오타와 웨스트 후기

하룻밤만 묵을 호텔이 필요했습니다. 간편 확인, 체크아웃하세요. 깨끗한 방, 잘 꾸며져 있습니다. 우리의 모든 요구를 충족했습니다. 다른 사람들에게 추천하고 싶습니다

이 호텔은 항상 오타와의 서쪽 끝에 있습니다. 항상 깨끗하고 직원들도 매우 친절합니다.

가족 여행으로 좋은 선택이고 가격도 높지 않습니다. 조식 포함 객실, 더블 베드룸 + 소파 베드를 예약했습니다. 객실은 깨끗하고 깔끔했으며 전반적인 경험이 꽤 좋았습니다.

여행 중 최고급 호텔로 나쁘지는 않지만 가격도 저렴하지 않고 깨끗하고 위생적입니다.

새 호텔이라 방도 넓고 조식도 맛있고 아이들이 너무 좋아해요

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

Excellent! Nice decorations and friendly staff. Great Breakfast!

Good!

酒店在渥太華郊外，停車方便。房間設施比較新。