익스텐디드 스테이 아메리카 셀렉트 스위트 - 캘러머주 - 웨스트

Found this in the room..  poor front desk service.

There is no shampoo or body wash in the bathroom also there is no breakfast as mentioned in their website

Our check in experience was negative, as we had to wait quite a while for a night attendant (10:45pm) to arrive and check us in. Once the attendant arrived, he took his time with the process, but no issues getting the room assignment and keys.The room was clean enough, but had an unpleasant musty smell, and there were no washcloths and no shampoo in the bathroom. We found a small palmetto bug near the window, but that can be hard to avoid near openings, and he rest of the room was fairly clean, so we ignored that. Lots of noise in the lobby and outside the building, but it didn't continue very late into the night.

There is no ice machine on the premises, the room smelled funky and the floor was not swept upon arrival. The appliances pictured in the listing are misleading, they work but the fridge was covered in rust and the microwave plate constantly shifted when in use. The bed frames lifted off the ground when you sat down and other guests were not curteous with noise level starting at overall it looks poorly managed and not kept up.

What the extended day through ******* when I got there, I could not check in because they did their night audit and it wouldn’t let me check in so I want my refund. They did it on their end. They need you to do it on your end *******.

Check in took FOREVER, even tho there was only one person in front of us. Then we were rudely informed of the non negotiable $100 deposit (even tho we already paid, and there was no mention of this on the website). As we left ON TIME, I stopped at the front desk to make sure they knew we were leaving. The next day I realized they only refunded a portion of the deposit- the reason stated… LATE CHECK OUT?!?! The only nice part about this stay was the person that fixed this error and refunded the rest of my deposit (which took 7-10 business days to come back). Next time I’ll shop around a little more.