Hotel Palmazul - Viña del Mar

Everyone treated us extremely nice loved staying there had a great time. Would definitely recommend this place to all my friends and family.

The breakfast should be ready at the time they announce, food is great but it was late 15, 20 minutes and created a pileup of people.

The check in and out was very easy and the staff was also very friendly. I booked the deluxe room with a king size bed which was very comfortable and had both soft and firm pillows. AC worked very well although the 32 inch TV mounted on the wall in front of a king size bed was very underwhelming. The room has a mini fridge, but no room safe. Overall comfortable, but the paint was a bit tired and not much decor for the price per night which in my opinion was quite high. At least breakfast and dinner was included and the first nights dinner, although on a separate menu, was quite good. The breakfast the next morning was also good. However the following night, we ordered exactly the same thing as the previous night and it didn’t even seem like the same meal. The amount of meat and garnishing in the tocos was not anywhere near the same as the night before. Interestingly the breakfast the next day was even better than the first day. Some things to be aware of is this hotel is a popular place for weddings and engagement parties. It does get a lot more crowded on the weekends with people that buy a day pass to the beach and pool that are not staying at the hotel. The pool wraps all the way around the main building. It has a shallow side for children and a deeper side for adults. The pools finish needs attention in quite a number of places, but it’s functional. The beach is quite nice and it seems the hotel makes an effort to keep the beach area clean which is appreciated.

The service don't know how treat the customers ...they just want your money and be rude ...i am never going come to that place anymore

Hotel stay was great. Excellent customer service. Parking are needs some improvements.

The location is right at the beach, which is a plus, my room was spacious and clean, the staff is very atentive and cortious,the pool needs to be clean more often, the water was murky,