힐튼 오마하(Hilton Omaha)

兩個大人兩個小孩入住四張床，原本的標間就顯得有點擁擠。禮拜六的價格驚到我了，4400元😂，不過周邊逛逛散散步還是不錯的。

很好很好很好

Just an overnight stay here for a concert at the Arena. Great lunch in their Cafe. Had no idea when I booked the room that the hotel had a Skybridge that connected to the Arena. So convenient. Even had crowd control for the elevators after the concert to make sure an orderly process was maintained getting up to rooms

Very convenient to the concert venue, right across the street. Unfortunately our shower water never got hot, and we had bursts of cold water during the shower. Otherwise the hotel was very nice.

The Bar area was so busy you had to wait 30 minutes to get a drink. At the restaurant we were seated right by an outside door which was a main door so we had walking traffic the entire time we sat there so we ate in the cold. On top of that entire restaurant/bar are smelled like sewage. The shower in my room did not have hot water. Staff was great but this hotel is not worth the money.

Beds were not comfortable king size bed didn’t come with sofa bed so we had to upgrade to 2 queen beds for $30 more. Beds seemed way too small and not queen. They were not comfortable and the pillows deflated bad.

I thought the lobby was excellent. We bought a mixed fruit cup in lobby store with strawberries that were bad, but exp date still a few day

The attitude of the lobby staff was atrocious. I got an eye roll up on check in because I was annoyed by the fact that there were signs Saying you can pull in to the drop off so I parked in the garage and walked it all in. I another interaction 3 people at Starbucks managed to botch every aspect of my order, there was no line. When I was annoyed at the fact that you can't pay with our tipping and expressed this I got a very snarky 'thank you'. I replied I didn't appreciate that, to which she said ' I don't appreciate your attitude '. Wow. I booked a hotel over an Airbnb despite the similar pricing and sacrifice on comfort in exchange for service. Hotels are in trouble and this is part why. Service jobs require some swallowing of pride at times and this woman just had to keep going with the disrespect. Train your people Hilton, not just in what to say but to have true empathy for people so it's genuine.

The check in was backed up, approximately 80 people standing in line to check in.