소네스타 ES 스위트 오맣(Sonesta ES Suites Omaha)

I didn’t like the fact that I had to ask for my room to be cleaned

Service was great. Sofa and chairs a bit warn. Kitchen very clean. Breakfast just fine.

Very nice place to stay. Staff was very friendly. Will stay there again.

Great loved the king loft

Would not let me check in even though I was 21. Claimed they had trouble a month ago regarding underage check-in and now won’t let you check in even if you’re of age (are they allowed to do this?). There is no where to inform clients of this change and they force you to cancel your reservation at the counter. I had to mention military affiliation in order for them to let me check in. When I entered the room it smelled of smoke (they claimed it was a smoke-free room). The front desk apologized and said they would send a maid to “clean” the room due to there being no other available rooms. When it was ready we drove back to the room and the smell of febreeze was excessively strong. It was as if a smoker was trying to cover up their smell.. nasty. We ultimately ended up getting a refund -of which you only get partial payments for each day you had reserved- (ex. We were supposed to stay 2 nights and only initially got refunded for 1 night. Then we would get refunded for the second night the next day.) To top it off, they were making a younger couple cancel their reservation as I was leaving. If everything had worked out the way it was supposed to, it would have been a nice place to stay. Disappointing.

At check-in I was met with a crass staff member that was uninterested in helping out with a request. The door to the room would not latch properly. Parking lot was just big enough for most vehicles, but not overly convenient. The breakfast was okay, decent options but not enough for all of the guests. Also noticed staff members eating the breakfast taking away from guests.

Outside was a bit dirty where someone threw up. Also was told to come earlier at 5AM because breakfast ran out at 8:30. Lastly I was assigned the wrong room and had to move out to a different one a few hours later after settlings.

Our keys didn’t work the next day…a man was sent to repair but he was ill and left a horrible smell and some bodily fluids in the room. The motel moved us to another room but that kitchen sink was full of icky water and would not drain…the next morning the bathroom stool wouldn’t flush. We attended a funeral and when we returned the motel offered another room. We had only stayed 2 days, but, we left and booked another motel…Comfort Suites which was a nice relief. I don’t think Sonesta is safe!!

Nice and quiet, it is an Extended Stay so you really felt like you were in an apar**ent complex. Some remodeling done. Some areas that needed it most haven’t been done. Friendly staff, no hot water for hot tea, otherwise Great breakfast