Arrived late yesterday, on August 20th. Booked a junior suite, suitable for 4 people, we were 3 but during reservation we mistakely wrote that it was for 2 only .. Big Big mistake. While checking the pull out couch to sleep on, all we could feel was the springs. We went to the front desk to discuss possible solutions, maybe a different room, but as the front desk agent was looking for a different room, the manager at the back shouted ”Give them a cot”. We asked if we could look at another couch since the one in our room was extremely uncomfortable and not suitable for any sleep. We received this as a response that ”all the couches are the same”. One of us went back to the room to wait for the cot. After waiting 5 minutes they called the room to inform that it would be an extra $25 ... JOKE... We were confused to why we had to pay a fee to compensate for an uncomfortable bedding. We refused to pay so they found another excuse ”because of fire regulation it isn't possible to have an extra cot in the room”. Since there is only 2 of us on the booking, the hotel then made the assumption that we could just share the bed, after we said we needed the extra bed. So they'd rather have me sleep on the floor than on a cot.... I had to bring my air mattress and sleep on the floor since they did not want to help, they had no shame accepting it.. Not over yet. We thought nothing could get worse ... So the next morning we went to breakfast (which was surprisingly good compare to the general experience) but for some reason, housekeeping was vacuuming right behind us, cleaning the lobby, with a shop vac which is very powerful, noisy and dusty. I have been working in hotels for over 10 years now and this is the worse experience I ever had, despite all the complaints, nothing was done to help us during our stay, no compensation + made me sleep on a air mattress, on a floor where I paid a total of $150. Would not recommend to anyone unless management is changed.
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