엘리슨, 오클라호마 시티, 트리뷰트 포트폴리오 호텔

I am so disappointed with this stay; I am not sure where to start. I think an appropriate place could be the “urban” view room I received, which faced a parking garage and lot which is not the facade pictured on the website. Secondly, customer service was severely lacking upon check-in as no one was at the front desk for several minutes while we patiently waited to be checked in. There were no pleasantries exchanged at this point as it was a simply transactional engagement. After check-in, no one called or texted to see if there was anything we might need as you would expect from an establishment of this caliber. Unfortunately, this theme continued for the duration of our stay as there were bright yellow stains on the shower curtain as if someone had urinated on it, black claw marks in the bathtub reminiscent of a tragic hotel stay I had in India in my adventurous years where I was convinced a badger had been a previous guest, peeling wallpaper, strange splotches on the walls that screamed to be wiped. And this was just our room. What felt most egregious is that we were not notified prior to booking our stay that the hotel pool would not be available for use. My 6-year-old son was devastated when we visited to find 1 inch of water in what was supposed to be a fun and relaxing time. Sadly there was one more offense to be had before our departure. The individual at the front desk refused to grant us a 30-minute extension to check out due to the entire hotel being sold out. I suspected this was a false claim, and sure enough when I went to the app to book a reservation for the evening, there were a plethora of rooms available. I don’t think anyone appreciates being lied to, but when this happens in what is supposed to be a hospitality industry, it feels even more insulting. I would not have paid half of the nightly rate for all of these inconveniences my family had to endure just for the location. This was easily our worst hotel stay in the last several years, and I hope management takes this feedback into consideration in ensuring quality control is maintained as I believe there is still potential given the hotel’s age and location in Classen Curve.