란드후트 데 로섭

環境很安靜

Wonderfull! Excellent breakfast, good room, nice wellness and friendly ladies! I was with me, myself and I, and I had a lovely stay at the hotel. And now I need more than this to fill the review, but that is something I don’t like. I hope that this is still oké….

We have a very good stay. Kindness and regardness of the servants were great. Breakfast more than enough and kindley servants too. Only the bath to take a douche is dangerous for elderly people: You can glide and fall easy. The power of the douche is excellent. We come back.

WE DID NOT GET WHAT WE BOOKED We booked 2 rooms for 2 people for 2 nights for 815euro with specific request for air-conditioning. Upon arrival it became clear that none of the rooms had a working airco, temp. was 29°C in the room! The receptionist did his best to fix the problem but only with a partial solution. One room got a mobile airco but was filled with bugs very soon because of the pipe that had to go through the window. The second room got it's airco fixed (for only 1 night) but the machine was of such poor quality that the temp. never dropped more than 3°C and the second night it collapsed. As a result, our second night was horrible: 1 room filled with bugs, the other without airco because the machine was broken again. After discussing this with the hotel, they only offered us a reduction for a new booking. It is clear that we do not want to book here anymore, so that was it. We never got a full solution for the airco, neither a refund and all this for a booking with 1 specific request. It's a shame ! After 8years, we won't be booking here again.

Due to a special occasion, I wanted to surprise my wife with a culinary package (overnight stay and a 5-course dinner) at De Rosep. However, it was a big disappointment... It started with the question of a 100 euro deposit (which we have never experienced before anywhere). Afterwards the room and bathroom turned out to be not clean. The TV malfunctioned and we never had the pre-ordered glass of Prosecco for breakfast. But it was on the bill! While the deposit had not been settled. Complaints yielded nothing when checking out (you will hear from us later) and a day later they wanted to deduct 5 glasses of wine from dinner (€44.25). It later turned out that we had not received the room we requested. Another angry email from us eventually resulted in an apology and an offer for a free overnight stay. But for us the fun was already over!

The hotel is situated in a great location lots of green. We booked a deluxe room but on arrival we were told that they were completely booked full and they gave us a comfort room which was a lesser room. The room was not clean with lots of mold in the bathroom and and remains of poop in the toilet. The dinner was not very good because our salmon was dry but the breakfast was good. We asked the lady at the reception what they could do for us regarding the room but the manager told us the the type room we booked was based on availability and that was is, totally not appropriate as a customer. This will be our last stay at the Rosep and will book another hotel next time in Oisterwijk.