더 폴리네시안 리조트(The Polynesian Resort)

We were expecting to have a great weekend with our kids, we arrived at the property and were informed that that the pool was not in service nor was the hot tub or sauna. We were also told that the hotel was going through upgrades and our room was not upgraded yet. We got to our room and found; what looked like blood splattered all over a door, hair all over a toilet, dirty floors, a half loaf of hard old bread in the oven and bugs on the towels hanging in the bathroom. I complained to the front desk and was told the hotel was completely booked and they could not switch me to another room. They was also another lady inquiring at the front desk about “why there was piles of mattresses out in the back”, and if they had bed bugs because her husband found a bug in their bed. The place is old but was never this bad, we have stayed here many times in the past but we will never return and will make sure none of our friends or family stay at this awful place.

We have stayed at the Polynesian, annually, for years. Always affordable and convenient with full kitchens. This year may be the last. Pool was closed. Fire alarm went off 2 nights in a row, due to a sprinkler system error, at 2 am. Big concern: had we been sleeping- we would have not heard the alarms. Room smelled heavily of smoke, the kitchenware was in poor shape, and the bathrooms were dirty. Bonus: the staff was exceptional and accommodating.

The Polynesian is extremely outdated room was dirty with multiple stains on the carpet. All corners had dust bunnies and filth. In bathroom cabinet is rotting away. Bathroom door not hung properly so makes it difficult to close plus the door is deteriorating from the bottom. Room does not have AC but they do provide a box fan. The entry door to the room does not close automatically it sticks so be sure to pay attention leaving that you pull the door closed or it will remain cracked. Also 2nd night here a water pipe burst in a room roughly 230am and had multiple people running around yelling and pounding on doors trying to evacuate people. The location is about the only redeeming quality of this place. It needs a serious investment to be restored to a point where 120.00 a night is reasonable.

The elevator wasn't work but the staff was very accommodating, allowing us to use staff evevator with staff assistance. I am on oxygen and couldn't good up 3 flights of stairs. Everyone was very nice. The hotel is alittle date. But we enjoyed our stay.

We went to check in at 3pm. They said to come back at 3:30. We came back at 4 and our room was not ready. In fact we had to wait 2 more hours until our room was ready. There was hair on the bathroom floor and on the hair dryer, we had no towels or hand towels. We only got 2 wash cloths. It just was not a good start to our stay. I will think twice before we go back there.

The kids loved the game room and board game lounge, and the pool. We had great food and service at the restaurant for Thanksgiving! My only suggestion would be installing a larger, real hot tub.

I like the kitchenette. And the fire place. But our friend's had a very memorable sleep because of how uncomfortable the fold out couch was! Vary sore back. However the bed in the main bedroom was pretty comfortable.

The lady at the front desk when we arrived was rude. The bed was like ply wood so uncomfortable and there was mold all around the bathtub.

The staff at the front desk was very nice. However, our ocean view, pet-friendly room was gross and not stocked well with the basic necessities. The carpet was absolutely disgusting and in SEVERE need of a shampooing. The glass table in the kitchen, along with the mirrors (in the kitchen) had fingerprints and food residue on them. There were only towel sets for 2 people in the bathroom, for a room that can sleep 6. There was no soap for the shower. I had to ask for these things from the front desk. The clock in the bedroom wasn't plugged in, so we plugged it in to set it. Didn't work at all. The owners of room 314 also need to update this room in a bad way! We paid about $200 for the night and won't do it again! We've been coming to the Polynesian for years, but can't do that again.