호텔 카인들

One of the most unprofessional people I have ever met. We called to book two rooms (a single and a double). We received a price and confirmed the booking. I called again few minutes after to confirm the breakfast and everything was fine. While I was on the highway to them, one hour later, I get a call from them saying that the price was higher. They claimed that they gave me the price for one triple room. The whole conversation was very clear from the beginning as I asked directly for separate rooms. Obviously they made a mistake but calling back guests already confirmed and on the way to charge them 20€ extra after the booking had been confirmed on a different price was highly unprofessional. To this I need to add that the manager was extremely rude and tried to blame me for the situation and even shouted and hang the phone twice after I told her that we had already a confirmed reservation with a confirmed price. We ended up going somewhere else because I don’t appreciate being treated like that. They should change their job.

Sind nach Rückkehr aus Urlaub heute nachmittag ca gegen 15.30 Uhr eingekehrt und wollten eine Kleinigkeit essen, Kellnerin in Schwarz war sehr desinteressiert an uns , 30 Minuten später mit einer Speisekarte und null Interesse an uns (kein Hallo / was möchten sie gerne) . sind wir wieder gegangen ohne irgendwas. Schade sind eigentlich gerne beim Keindl .