익스텐디드 스테이 아메리카 - 디트로이트 - 노비 - 해거티 로드(Extended Stay America Select Suites - Detroit - Novi - Haggerty Road)

設施服務都還不錯...

I was recently in a minor auto accident and the compassion shown by the staff was amazing!!! I was able to come to my room and get my head together as driving is part of my job that helps pay for my family to stay here I was able to regroup, go back to work and pay for the room!!! I am truly thankful the staff was compassionate and respectful of my privacy at the time. Thank You so much

My family and I are relocating soon, in the mean time the staff and guests have been polite and cordial. During this time I am able to go day to day knowing my daughters are safe and able to sleep at night in a clean and warm environment. Erica(housekeeping staff), is always pleasant and joyful!! I appreciate that as I am trying to get through this time. I truly appreciate all that is being done to keep this hotel safe, clean, and home away from home for my family at this time!!! THANK YOU

On the web site it stated coffee and breakfast but there was neither. No coffee maker in the room either. It is met for those who stay many days and bring their own supplies.

The hotel didn’t have paper plates or silverware. They wanted me to purchase a $20 plate. The staff were ok but the room was decent. It had smell of mold from the garbage disposal not being cleaned in a while but the room was clean. The McDonald’s and Taco Bell were conviene across the street but was very low rated for a reason.

Checking in was seamless and Dwayne (I believe) was so friendly and helpful, making me feel welcome. I stay two nights a week in the area for business and this is not my go-to hotel. My only complaint is that there are no utensils or dinnerware in the kitchen and I had to go to a local store to purchase them.

Excellent customer service from Diane at reception. Accommodated our early arrival and seamless process of check-in.

No dishes any more. No pots or pans. Nothing. You have to buy them. lol No hand towels. No dish towels or dish cloth or dish soap. 1 bar of soap to do everything. No night clerk at a location that is known to be loud. You have to PAY to exchange your towels. Per room there is a bath mat, 2 bath towels and 2 wash cloths. The stove top took 10 minutes to heat up and then would fry an egg. A worker walked right into our room without knocking. This place used to be a happy place. Now it is a sad shell of a hotel. Oh… the one luggage cart has 2 flat tires. The other doesn’t steer. Stop with the select stay and go back to what you were. What a joke.

I appreciate the hospitality and services provided!!! Thankful for all is done