더 노스윅 호텔(The Northwick Arms Hotel)

Average hotel

Wife had recently been ill and they moved us to a room on the first floor rather than the second to make it easier. They cannot install a lift as it’s a listed building. Brilliant service all round. Very nice staff. No hesitating in recomending this hotel.

Great place to stop overnight, within easy walking distance of the train station and shops

This could be a great hotel just a shame it’s been left to rack and ruin. Our room No 18 was a trek across old and tatty corridors to be greeted by the smell of damp and wet from the leaking roof outside our room…. On entering our room it was cold very cold radiator lukewarm so had to turn on the electric heater that came within….even this had a faulty foot /stand so had the worry of it falling in the night and setting fire to the place. The bathroom was large but ice cold no heating in here at all But I think the worst was the yellow pee stains still left around the toilet from the previous sloppy customers

A simple, quiet, quality hotel, located in a great area, with a short walk to the entertainment areas. Always a pleasure staying there, and treated ourselves to a suite on New Year’s Eve/ Day … exceptional!!!

On arrival check in smooth receptionist 5* Upgraded to duplex. Windows had been left open , no heating was on and room cold. We told receptionist and straight away she switch heating on and room heated quickly. Unfortunately the curtain rings had come loose in 110 which made the room look very untidy and we had to pull the curtain across further to fit window. 8 of us had Christmas meal and the service was *5. Anything we asked for it was addressed immediately. Unfortunately when going for shower in morning we only had cold water. The basin tap had hot water. It is the first morning I have had to start day without a shower for 60years. This added to feeling uncomfortable until reaching home and having a lovely warm shower to feel clean.

We were late to check-in, so I phoned the hotel to warn them we’d be arriving late. I was told that arriving after 2300 would incur a late check-in fee, thankfully I didn’t have to find out how much this would be. The lady I spoke to gave clear instructions for our after hours arrival and was helpful throughout. I paid extra for a superior room. The bed was king size and fairly squeezed into the room, which you couldn’t swing a cat in. At double the price of the standard room, I expect more for my money, I’m sorry. I’d also paid for 2 full breakfast only to be told Mondays were continental breakfast only. I did get a partial refund. The locks on the doors are a pain. You hold the key card against the handle mechanism and wait for it to say ‘unlocked’. Unfortunately, the mechanical voice is inside the room so you can’t hear it when you’re outside trying to get in unless you have bat ears. On a positive, it is well located and the staff (well, receptionist, we didn’t meet anyone else) was helpful.

Staff were lovely and had a nice big duplex room. The breakfast was also really good. The issue we had was the shower did not have hot water. The room was also a bit dusty in places.

I found sleep very difficult as there seemed to be a very noisy boiler (caldera) in my room or very close to the bed. This made noise for most of the night. I asked reception to call me a taxi and they would not, I was just given a list of companies I could call. Also as a lady with a suitcase no help offered with my bags.