The hotel didn’t respect our special requests.
The reservation was for a room with two queen beds and that it shouldn’t be connected with another one.
We arrived at the property, the hotel representative told us that they wouldn’t be able to give us the room we reserved, they gave us a room with one king size bed, and it was connected.
We showed them our reservation and the special requests, but it didn’t matter, they gave us what they had, they said the hotel was full due to an airline that reserved all the rooms.
번역