Aloft Charleston Airport & Convention Center

고객 서비스 관점에서 개선할 수 있습니다. 위치는 놀랍습니다. 그들은 그것을 부유하게 유지하기 위해 적절한 사람들의 혼합이 필요합니다.

The location was good, but it wasn't good room for a couple, the bathroom was open and there was no privacy, and I found a huge bug in my sleep and I had to catch it. It's a place where the airplane noise is very bad.

Rooms were not refilled with soap, missing shampoo dispenser in one of them (broken off the shower wall), no trash cans in either room. Room smelled musty and the AC unit was louder than the airplanes landing across the street. I've been to a few Aloft hotels and this one was the worst.

Staff was very rude, specifically Kendra. Peoperty is being renovated and so there are exposed wires, the part of the room doors where you tap your key card were missing covers on every door. Much less of a comfortable experience than expected.

I was promised there would be a free shuttle to hotel when I reserved a room explaining I would be arriving at midnight. When I called from the airport at 11:30pm I was told by hotel the shuttle had quit running for the night.

My stay was great. Downfall of all amenities currently closed due to hotel renovations. The hotel is very near to the Airport which is great but located on the path of the runway therefore you will not get the best of sleep with the engine noise.

This property appears to be upgraded but with minimal modifications. The ceilings are cracking and falling, the shower door is a mirror, but is coming off the hinges(not safe), the light to the bathroom is turned on by the same light for the room(you can’t use one without the other), the shower has a glass window in it that faces the room( completely see through). We checked in on Saturday afternoon with a booking through Monday morning, not once did the staff advise that the water will be turned off from 11pm-7am until the day of and just by a paper under the door with a disconnected number to contact the assistant manager(Unacceptable) I did not pay for a room to have running water, especially when this was a planned repair that should’ve taken place the week prior and was changed. Management had plenty of time to prepare and advise consumers upon arrival, instead just took our money with no remorse. To top it off I have two pending charges for $100 for which I have no clue why and when I called to acquire information I was provided a number to Canada to have it fixed. For the record, that number doesn’t even work. This is the most ridiculousness I’ve ever experienced in a hotel. We will not be staying again.

They are under construction however I will have to say you wouldn't know it. I absolutely love this hotel.

The staff members are incredibly friendly and accommodating. 10/10 on that. The property itself is just okay. Upon arrival, there was a homeless man and woman with a shopping cart out front trying to argue with a gentleman that was probably telling them to get off the property and they were around there later as well but in the back of the hotel. The hotel room needs updating, which they were also renovating the 2nd floor so hopefully they’re going to update the rest.