쉐라톤 노퍽 워터사이드 호텔(Sheraton Norfolk Waterside Hotel)

While the location is wonderful this hotel has fallen victim to the Covid standard. Basically they provide little to no service, no cleaning, no room service, can’t even get the room adequately stocked with coffee for a room price markup of 20-30%. Plus you have to pay $13/day for on site parking in which they park their shuttles so there’s even less parking lot parking. Initially I thought it was nice to find water and tea in the lobby but soon found the tea hadn’t been changed and was old and sour. Also the breakfast offered at the restaurant is outrageously expensive.

Location is awesome, the waterfront view is beautiful! Lots of food options available within walking distance. Only downside was that the housekeepers busted in my room at 10am without knocking or saying who they were an hour before checkout. Very jarring, I understand misunderstandings happen, but that was very unprofessional way to go about it.

The hotel was nice and the staff was great. I didn’t know about the $35/day parking until I arrived. Other than that it was great!

The key card system was down the entirety of our stay, we had to be escorted to our rooms anytime we left and came back. We had 4 rooms booked for work travel. We complained to the front desk that there should be some resolution, room comps, free parking something. We were given a $10.00 voucher for the restaurant. Charged full price for our rooms and parking. A real disappointment that there was not more of an effort on the hotel to make it right. Needless to say we will not be booking a stay at the Sheraton again.

They overcharged my Visa card. I have reached out to them several times and received no response. Valet was $30-33 a night ( I can’t remember the exact amount ) but I was charged the price for a room instead of the valet prices. Will never go back to this hotel. This don’t include getting a room that took the refrigerator hours to start working and having a tv that didn’t work. We had to take 3 days of luggage and move to another room. Well they did give us free breakfast passes that we did not used because majority of the things they had was pork besides the cereal and fruits and we do not eat pork.

The hotel is beautiful and clean. The staff was very friendly and helpful especially Donovan.The problems I had were the parking $20 per day in a garage you have to walk to or valet parking for $25 per day. Breakfast buffet was $18.95 per person for mediocre food. With almost paying $200 per room you would think there would be something included besides wifi that we didn't use.

The location of the property was great. Personal very friendly and professional. Keep the good work

decent property, nice area on the waterfront and restaurants and bars in walking distance.

Was very disappointed with the hotel. It looked so nice in the pictures but it wasnt that nice in reality. The room didn't have the large bathtub like pictured on the website and the staff said they dont have those in their hotel.