노퍽 베스트 스퀘어 쇼핑센터 근처 호텔

매우 깨끗하고 놀라운 고객 서비스.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

나는 비즈니스를 위해 7 박 숙박을 마치고 돌아왔습니다. 객실은 잘 꾸며져 있으며 침대와 침구는 매우 편안합니다. 나는 지난 1 년 동안이 호텔에 여러 번 머물렀고 침대는 항상 훌륭합니다. 프론트 데스크 직원은 친절하고 도움이됩니다. 그리고 멋진 체육관이 있습니다. 매일 아침 아침 식사에서 사려 깊고 효율적인 고객 서비스에 대해 Breeze에게 감사드립니다. 마지막 날 식당에 신용카드를 두고 왔을 때 그녀는 나를 데리러 2층의 계단을 올라갔기 때문에 없이는 떠나지 않을 것입니다. 다시 한 번 감사합니다!

전반적으로 즐거운 경험. 호텔 직원과 다른 호텔 손님은 매우 친절하고 친절했습니다. 우리는 여성의 후퇴 (시온 교회)를 위해 거기에있었습니다. 방이 바깥 안뜰 바로 위에 있고 새벽 2시까지 닫히지 않아 1박째로 잠을 많이 못잤기 때문에 첫날 밤 이후에 방을 바꿔야만 했습니다. 그들은 나중에 아무런 문제가없이 내 방을 바꿨으므로 나는 그 경험을 다시 경험하지 못했습니다. 테랑스는 보석이며, 그는 회의실의 직원 캡틴이었고, 우리 모두가 돌보아 왔고 모든 식사 옵션이 만족 스러웠는지 확인했습니다. 그의 고객 서비스는 최고 수준입니다. 우리를 돌보기 위해 계속해서 두 명의 다른 여성이 있었고 나는 그들의 이름을 얻지 못했습니다. 한 사람은 그녀의 귀와 목 근처에 문신을 가지고 있었고, 그녀는 너무 달콤하고 친절했습니다. 상점, 쇼핑몰, 레스토랑, 해안가 등 근처에 있기 때문에 앞으로 다시 여기에 머무를 것입니다.

the Pros -- Great Location, Awesome staff !!! , spacious rooms, great views from floor 6 and 8 , nice pool and hot tub, good exercise room, comfortable bed, good breakfast , the Cons -- slightly pricey/expensive, washer/dryers only took quarters, a few repairs are needed (minor dents, scratches, broken items --- but all were acceptable and did not interfere with our stay ) , had to pay to park (approx $19 per day) We Greatly enjoyed our stay here . I DO Highly recommend this place. Very satisfied with our stay/experience

위치가 편리하고 조용하며 객실은 출장에 적합하며 넓고 편안하며 깨끗하고 위생적이며 아침 식사가 맛있습니다.

여기 스쿱 긍정적인 측면에서 객실은 넓고 위치는 특히 Old Dominion University에 매우 좋으며 아침 식사는 두 가지 좋은 핫 선택으로 괜찮습니다. 샤워도 괜찮 았습니다. 부정적인 측면에서 객실과 가구는 날짜가 있고 에어컨 및 난방 시스템은 오래되고 시끄럽고 대부분의 공기가 커튼과 창문 사이에서 불어 날 수 있도록 위치합니다 (70 세트에서 밤새 달리고 난 후, 우리 방은 78까지만 떨어졌습니다) 학위). 특정 요청을하면 객실 만 서비스를 제공합니다 (방이 참석하지 않은 이유에 대해 질문 할 때까지이 말을하지 않지만). 2 박 후 누군가 마침내 와서 우리 침대를 만들고 깨끗한 수건을 제공했으며 다른 것은 없었습니다. 우리 홀에는 문 밖에 쓰레기가있는 여러 방이 있었는데, 18 시간 이상 ”청소”직원을 기다리는 곳에 앉아있었습니다. 방으로 걸어가는 동안별로 매력적이지 않습니다. 체크인이나 방에 글이 없었습니다. 호텔에 대한 정보. 인터넷 암호를 알고, 익숙하지 않은 TV를 탐색하는 방법, 아침 식사 시간, 그릴 레스토랑, 수영장 등을 알 수 있습니다.

I recently stayed at The Bay Inn and was thoroughly impressed. The room was quaint, exuding a cozy charm that made me feel right at home. The cute courtyard added a delightful touch to the experience—perfect for enjoying a morning coffee or winding down in the evening.The location was unbeatable, putting me within easy reach of everything I wanted to explore. Best of all, it offered terrific value, making it a top choice for anyone looking for quality without breaking the bank. Highly recommend!