Home2 Suites by Hilton Niceville Eglin Air Force Base

After my 1years old caught a virus and we had to drive out for 6 hours I asked to give me a late check in ! The manageur and the employee both refused said they overbooked and that if I stay pass 11 am they will charge me for additional day !! Definitely unnecessary they could at least extended if 30 more min ! Customer service is sucks for a hotel located in Niceville !!

We have stayed at home two suites in North Carolina and was much more satisfied there. The air conditioner in our bedroom was too loud to run at night and they would not fix it but we asked several times. Also, the breakfast was extremely limited compared to the home two suites in North Carolina. The staff was friendly just not helpful. Overall we give it a three star rating.

Poor service I don’t normally leave a comment but this time I have to so everyone will be aware. As soon as we get in the room, we smell something but we ignored it, after an hour my daughter said my they left a dirty diaper in the trash! I said no wonder. Didn’t leave us an extra liner for the garage. When we asked the front desk, at around 10pm 7/27 she's kind of rude, we have 3 trash cans in the room, she just gave us 1 pc, they said on the note on the bathroom, they clean the room every other day, so when it’s time to clean the room, they just literally took the garbage and never put any trash liner, they replaced few towels only, never clean the room at all, didn’t even give us a toilet paper. The sheets smelled like someone on it before us, because we saw hairs and lashes on the bed. I have high expectation because the hotel looks new. We stayed 3nights. Food is okay.

My stay was great and Kevin was amazing. He made sure our room was ready and that we had all we needed. I've stayed here before and high standards for service and room did not disappoint. Thank you so much Kevin for making our stay a good one,

Loved the breakfast and facilities. The staff was super nice and go back again. Thank you!

Entire property both inside and out were immaculate. Room was spacious and spotless. Bed was very comfortable.