더 폴스 호텔 & 인(The Falls Hotel & Inn)

The only thing good about this place is the location… paper thin walls so you hear your neighbors doing everything, the worst part is while I had the do not disturb sign on one one of the employees opened my door without knocking or any warning. I had just come out of the shower and was getting changed, I went up to the concierge to let them know what had happened and the manager of course was in a “meeting” but was told that I would receive a call right after she was done. Of co**** never received any call. If you care about privacy and sleep and not book this place

In general, everything was really good. One thing is that we had given a room located kind of outside of the main hotel building where we have to walk outside to head to our room and the people outside can kind of see you through the window and you can see them as well if you keep the curtain open. Other than that, the staffs are friendly, the hotel room is hygienic and there is a refrigerator as well.

Our first room had a broken heat cover that fell twice, ripped wallpaper, dim lighting, and the service was unkind and unhelpful. There was also a lot of noise from the room above and the staff did not stop them even after a call. The noise, which seemed light a party with stomping started at 2 am and probably stayed overnight because it was the same in the morning. Lastly, there was no hot water for a couple of hours. Food was great though and the breakfast staff were kind.

The hot tub was not in working order and based off other reviews has been for quite some time and they were lying to guests stating "waiting on a part to come in that day." and that was at 10:30 at night.

Disappointed with how staff handled customers -- there was a line up when we we checked in and the front desk staff couldn't determine which customer to accommodate first. There are customers that just arrived but were looked after before the ones lining up on queue.

Whenever I take a trip with my family to Niagara we always stay at The Falls Inn. Pleasant staff, clean property and close to everything.

Great location. 5minute walk to Clifton Hill or the ******. However, bring a white noise machine, you can hear neighbors if they’re loud talkers/kids playing. Staff were friendly and room service is offered daily. Rooms were comfortable. Small refrigerator but no microwave.

Good hotel for the price. My only complaints are the pillows weren’t soft and the room was dry, but otherwise it was a great stay. I would stay again and bring my pillow.

We do very much enjoy staying at this hotel. Our only complaint is channel selections. We weren't able to get many channels including lower ones like ctv couldn't even watch hockey