더 폴스 호텔 & 인

The only thing good about this place is the location… paper thin walls so you hear your neighbors doing everything, the worst part is while I had the do not disturb sign on one one of the employees opened my door without knocking or any warning. I had just come out of the shower and was getting changed, I went up to the concierge to let them know what had happened and the manager of course was in a “meeting” but was told that I would receive a call right after she was done. Of coarse never received any call. If you care about privacy and sleep and not book this place

일반적으로 모든 것이 정말 좋았습니다. 한 가지는 우리가 우리 방으로 가기 위해 밖으로 걸어 나가야 하는 호텔 본관 외부에 위치한 방을 제공했고 외부 사람들이 창문을 통해 당신을 볼 수 있고 당신도 그들을 볼 수 있다는 것입니다. 커튼을 열어 두십시오. 그 외에는 직원들이 친절하고 호텔 객실이 위생적이며 냉장고도 있습니다.

I didn't like it because they are not empathetic when an emergency occurs. I made a reservation for three nights and when I arrived at the place it cannot cross the border with Canada and they (*******) could not give me the option of transferring me to a hotel on the New York side and I lost all my money, even though the reservation had insurance anyway. I lost, they charged me for the online reservation, the cost of the room for the 3 nights and the purchase insurance, all that money for two because we were two families traveling together. The experience was horrible, in short I DON'T USE THEIR POOR SERVICE ANYMORE. The only thing they care about is selling and the client doesn't even care.

A nice property in the Clifton Hills area. Affordable and convenient with on-site parking and proximity to the falls, attractions, and shopping.

The bathroom sink was clogged and the jacuzzi tub didn’t work. The front desk offered no money back or any sort of compensation. Where did the customer service go?

The service was terrible and the access to the rooms was awful. The pictures of the rooms are not accurate, Its a MOTEL not a hotel

I liked the location near the Clifton Hill. What I didn't like it was the day 4/8/24 of check out . I ask the lady if I can leave my car there until the eclipse was over, they said today we charging $100.00 for parking.That was ridiculous cost!! They usually charge $20.00 a day for parking. We leave the hotel around 9am and parked my car for free at Niagara Falls NY and saved me $100.00.

Clean, roomy, good condition and upkeep. Not luxurious. Solid value hotel. 2 minute walk to the popular Clifton Hill amusement area. 5-10 minute walk to the falls. Beds are adequate but not luxurious. TV is small. Staff are friendly and helpful.

A jacuzzi was advertised, but its features did not work, so it was just a large bathtub. Neither the jacuzzi nor tiny bathroom had safety features such as grab bars and were thus dangerous to anyone other than athletic 18 year olds.On the positive side the staff were pleasant and attentive, and the omelet in the restaurant was excellent.