나이아가라 리버사이드 리조트 BW 프리미어 컬렉션(Niagara Riverside Resort, BW Premier Collection)

I asked the staff to clean my room around 10am and she said it was not enough notice for that day. The room was never cleaned and we didn't even have cleaned towels. The restaurant was very limited and drinks were horrible. Never staying there again.

The beds are really uncomfortable, the bathrooms are super small i would say around 4ft by 4ft. the charging ports on the headboard did not charge my phone so i woke up to a half dead phone. The staff is super nice and the view was really good but the amenities leave a lot of room to make up for unfortunately.

Came here a few years ago and had an amazing experience. I’m not sure what happened between then and now, but I’m extremely disappointed. We found hair all over the shower wall. It looked like the room hadn’t been cleaned before we showed up. Just very disappointed. Will not be staying here again.

Great location, right on the river. The restaurant was great, food was amazing. The room was good. Overall a decent place to stay.

We all booked a stay to celebrate our granddaughters birthday. I was very upset that they don’t offer free breakfast and they charge $16.00 a person for breakfast even for kids. I think it’s ridiculous after spending $200.00 plus a night and we can’t check in till 3:00 and check out is 11:00 the next day. Not even 24 hrs.

Pleasant place on the Niagara River. Receptionist was very helpful and check in was fast. Loved the choice of two pillows and bed was comfy. Loved the variety of TV channels. Room was spacious and shower was roomy. If I have one complaint, is that we were on a floor with about 4 rooms that had dogs and could hear them during the day and into the evening, but did not hear anything during the night. Still, I would rather not be on any floor with dogs.

The view was amazing, and the beds were comfortable. There were also lots of fresh towels to use.

We arrived to the hotel and the parking lot was empty. It’s winter not peak.. we checked in, no line super easy. But I had to ask about the breakfast and check out. She was more concerned about me filling out paperwork for car paperwork and there was maybe 5 cars! When we finally were going to bed someone got checked in next to us. And the doors slam! The ****** slammed the door until 1:30. It kept sounding like someone was coming in our room. So after traveling all day we did not sleep well. We couldn’t tell if the doors are cheap or the other people were ******. Then when I checked out they charge $10 for parking. That paper they had me put in my car. So yes there is plenty of parking… but that charge $10 a night. Had hidden fees so I do not recommend on that.

I tried to contact this facility. Then got in contact with *******. They could not contact. I needed to refund or move the date of my hotel booking. No help at all. The management of this establishment is clearly short sighted. Seemingly understaffed as well.