뉴포트뉴스 리버뷰 팜 피어 앤드 비치 근처 호텔

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우리는 ＞ 60 일 동안 미국을 여행했습니다. 우리 호텔 브랜드는 메리어트입니다. 불행히도 이것은 우리가 기대했던 표준에 미치지 못했습니다. 우리 방에 체크인했을 때 나는 TV 리모컨이 작동하지 않는다는 것을 확인했습니다. 우리가 자기 전에 영화를 보고 싶었던 유일한 저녁이었습니다(다음날 여행과 관련하여 시간 제한). 나는 즉시 누군가가 방에 참석하도록 요청했습니다. 30분 이상 후(그리고 추가 전화) 사랑스러운 신사가 도착했고 배터리를 교체해야 함을 확인하고 나중에 교체했습니다. 모든 대기(총 약 45분)는 우리가 어디에서나 저녁 식사를 주문할 기회를 놓쳤다는 것을 의미했습니다. 정말 좋지 않습니다. 플러스 측면에서 주차는 쉬웠고 다음날 아침 아침 식사를위한 레스토랑의 서비스는 훌륭했습니다.

The hotel appeared to be very nice according to reviews and pictures online. I saw that it had been renovated but upon arrival, family members told me that it was once the “happening spot” for many celebrities and others that came in town before Holiday Inn took ownership. The decor was nice and clean upon entering the lobby and the front desk and staff were great! The hallway to our room on the main floor had a bad stintch/smell and the doors to the rooms showed the age of the hotel. When we entered the room the floor was very sticky and had to be cleaned which was cared for right away. There appeared to be tons of construction crew staying there as well and many of their big vehicles took up lots of the parking. Other than that it was good but if they can address the age of the doors and fix the smell it would be great! Again the staff was amazing and the Burger Theory staff was great too!

내가 2를주는 유일한 이유는 프론트 데스크의 여성이 훌륭했기 때문입니다. 그녀는 내가 예산 친화적 인 장소에서 요청할 수있는 것 이상이었습니다. 그녀는 우리를 위해 계속해서 나아갔고 끔찍한 상황을 최대한 활용하려고 노력했습니다. 그녀는 솔직히 인상이 있거나 적어도 그렇게 쇠퇴하지 않은 곳에서 일할 기회가 있습니다. 그녀가 시설에 대해 매우 관심이 있는 것은 분명하며 왜 그렇게 쇠퇴했는지 확실하지 않습니다. 그녀가 이 위치를 제대로 운영할 수 있는 더 나은 예산과 더 나은 자원이 주어지기를 바랍니다. 이름이 너무 독특해서 잊어버렸는데 이 회사에서 놓쳐서는 안 될 사람입니다. 그녀는 확실히 골키퍼입니다!!! . 방은 당신이 지불하는 것에 대해 괜찮지 만 내 딸이 성인 수면 공간의 문을 열었고 그녀의 측면의 손잡이가 떨어졌습니다. 엘리베이터에서 냄새가 너무 심해서 덮으려고 했습니다. 욕실과 수영장 지역도 매우 깨끗하지 않았습니다. 분명히 더 이상 거기에 없는 온수 욕조가 있었습니다. 안뜰 의자는 우리가 기꺼이 앉을 것이 아닙니다. 우리 옆 방에 가정부가있는 부부가 있었고 우리 바닥 전체가 **** 냄새가났습니다. 나는 그것이 비범죄화되었다는 것을 이해하지만 매우 명확한 금연 정책이 있으며 어디를 가든지 그 냄새가 남아 있다는 것은 가족 친화적이지 않습니다. 우리는 3시간 이내에 호텔을 바꿨습니다.

지금 잠시 동안 여기에 머물렀고 항상 방과 직원들에게 깊은 인상을 받았습니다.

The only thing I liked about this hotel was the clean rooms. Everything else: a major disappointment. We checked in Thursday 7/21, and the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint in our guest bathroom, and the furniture in the lobby was faded, dirty, and worn. The lobby computer was sitting on a desk that was bar high, but had a normal sized chair instead of a bar stool. The lobby computer also had unreliable internet connectivity. The bathroom had motion sensors that turned the light and fan on every time you walked in or past the bathroom. The front desk had staff who were visibly frustrated and unmotivated regarding the issues with the hotel. Two front desk personnel informed me they were on the receiving end of other angry, dissatisfied guests. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; some of their clothes were untidy, and one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel (a rundown hotel) next door and it was out of order. It didn't look like the pictures on the website. At 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. He needed to confirm that the room was occupied and not vacant. Breakfast had very few items, some of the items, such as fruit appeared frozen and almost rotten. I paid for two rooms for a total of $988 for an average cost of $165 a night. I rate this hotel as two stars. When it comes to hotels, first impressions and overall presentation are two key factors. Based on my three night experience, I won’t be returning. I did speak to the manager about the issues, and I received a $100 credit on my hotel bill. However, offering small credits pale in comparison to the overall issues of this hotel. The management and ownership seemed to care more about business than repeat business. When speaking to them directly, I felt they offered lip service, but no genuine concern for the issues with the hotel. I believe the issues I had with this hotel aren’t recent, and management nor ownership hasn’t taken any steps to improve the minor issues and the overall appearance and services of this hotel. Without an external inspection or audit, I feel the issues will be an ongoing experience for anyone who stays there.