더블트리 바이 힐튼 뉴베리 노스(DoubleTree by Hilton Newbury North)

We have been to this hotel before, but this time we saw a sign saying that swimming will incur £5 pp charge. I was gutted that I was not advised, as the receptionist said this new policy took place 2 weeks ago. BUT, when we went to the pool, the clerk told us that if you booked from a different provider (trip.com etc) you have a complimentary pass to the pool. If only we knew the first day. But really happy overall.

Very nice hotel, nice dinner

The Hilton Doubletree is always my hotel of choice when in this area. The staff are second to none, always polite and helpful - from checking in, to the restaurant, to the bar. The food is hot and tasty. Breakfast is a special treat; always plenty of tasty choices. Love the pool, sauna and jacuzzi, too. Always a pleasant stay. Thank you, Newbury North, for always providing an oasis of calm in my busy life. X

Stay was good. Checkout worst ever. Tried to rip me off with service charges. Signed the restaurant receipt saying no tip (company doesn’t allow it) yet they still included it. Couldn’t check my invoice on departure. Ended up getting a picture from their screen which is when I noticed the charges. They kept telling me my invoice was paid when I knew it wasn’t. Got a nasty email few days later that was full of lies. Contacted them several times to settle account but they were useless. Even explained to Duty Manager and she wasn’t any better. They were going to send me an apology letter but never received anything. Eventually managed to sort payment but be aware of this hotel and how they charge you. I won’t be back. Hilton hotels should be ashamed.

Great stay but not happy having to pay extra £8 for parking as it’s private and not near the town so only people stopping on the car park will be residents

We had a family room with a 12 week old and a 3 year old. We were in a family room on the first floor and had to carry the pushchair up 2 flights of stairs every time we left the room. The bathroom was dirty and it had faeces on the side of the toilet. My wife had to clean this up just before our 3 year old went to use it. It was a shame because it’s a nice hotel, it had a lovely pool area and bar etc.

Loved the customer service at this hotel, they gave our little one a goodie bag with colouring pencils and also some warm cookies for us all. A wonderful surprise! I asked for a glass of milk for our daughter which they brought to our room along with wonderful food we ordered from the restaurant. Easy check in and out and very reasonable. Will be staying again. To receptionists and baristas were super!

Very practical hotel but why charge residents for parking? An invisible sneaky tax! Was told by reception that its a 3rd party - thats your charge not mine, and a cost for you of running a hotel?

Stopped here on return from Ferry on Saturday night, Hotel was not very busy and all rooms and corridors smelt strongly of paint (there was a notice about this) Room was large and well equipped but lacking atmosphere and the bathroom was a bit industrial Menu looked expensive so visited the Services where there is a M&S Food (plus the world's most expensive petrol) Staff were friendly and competent but beware it costs and extra £8 to park. Did not visit the pool/gym so unaware of any extra charges