핫야이에 자리한 Whale Retreat Destination에서는 차량으로 오는 투숙객을 위한 무료 전용 주차장뿐 아니라 테라스도 제공합니다. 숙소는 센트럴페스티벌 핫야이 백화점에서 6.4km, 황금 인어상에서 37km 거리에 있습니다. 이 3성급 호텔에서는 에어컨, 무료 Wi-Fi가 완비된 객실과 야외 수영장 등을 제공합니다. 각 객실에는 전용 욕실이 마련되어 있습니다. 숙소는 투숙객을 위한 룸서비스, 24시간 프런트 데스크, 수하물 보관소 서비스 등을 제공합니다.
숙박 옵션에는 냉장고, 미니바, 커피 머신, 샤워 시설, 무료 세면도구, 옷장 등이 마련되어 있습니다. 각 객실에는 주전자 등이 마련되어 있으며, 일부 객실에는 발코니가 있습니다. 어떤 객실에서는 도시 전망을 감상하실 수 있습니다. Whale Retreat Destination의 모든 숙박 옵션에는 평면 TV, 헤어드라이어 등이 마련되어 있습니다.
숙소에서 8.1km 거리에는 국왕 즉위 60주년 기념 국제 컨벤션 센터, 38km 거리에는 Laem Son On Naga Head 등의 명소가 있습니다. 핫 야이 국제공항의 경우 숙소에서 8km 거리에 있습니다. 숙소에서 제공하는 유료 공항 셔틀 서비스 이용이 가능합니다.
'I checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place.
Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place.
I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels.
On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either.
My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents.
Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.'