버번 올리언스(Bourbon Orleans Hotel)

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 I vigorously DO NOT RECOMMEND this "grand/ historic/ top-rated boutique hotel".!!! Upon my arrival to Bourbon Orleans Hotel, unfortunately, I encountered quite a few substandard events. To start off, the hotels' valet apprentices were NOT competent nor qualified, said information discussed at departure by ALL management. Unlawfully, my prescriptions were stolen, and this unfortunate event was agonizingly overlooked by Bourbon Orleans Hotel along with the valet service that was used. As a result of this fiasco, I spent my vacation in bed and in pain by virtue of/ thanks to this adversity. So, because of this unpredictable outcome, I requested a FULL refund from valet management, which was resolved. In addition to the prior instance, another one came about when returning home and reviewing my credit card transactions. I noticed that Bourbon Orleans Hotel charged my account. This charge was of concern to me because my balcony, loft suite was already prepaid for MONTHS IN ADVANCE through Trip.com.!!! So, management investigated this issue and assured a refund. However, they never disclosed any additional information with me in relation to this SUBSTANTIAL amount. Now, 2 weeks later I'm STILL waiting on my refund and can't seem to get management on the phone to discuss this casualty.!!! All in all, I DO NOT RECOMMEND this "supposedly" 4/5 star rated, elegant, grand, historic hotel that is named one of New Orleans Top Hotels.! Bourbon Orleans Hotel mislead me as well as fabricated information to try and cover up their erroneousness/ blunder. Honestly, if they don't want to use a third-party website to conduct business with and then TRY to charge their guests anyways, then they need to cancel their services with them. Simple as that.!!!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

The staff and service were excellent! The concierge Roy was so helpful scheduling sightseeing tours. We thoroughly enjoyed the live music at the bar! And the location was in the heart of the French quarter so most everything was in walking distance. It was so close to perfect… The only reason we didn’t give five stars is because our room could’ve been a little bit cleaner and there was a bit of a musty smell. This won’t stop us from staying there again.

Great hotel. Friendly staff. It is very close or on Bourbon St. depending on your room. Be prepared for the noise that comes with that. As long as that doesn’t bother you, the hotel itself and location is top notch.

Great place to stay. Amazing staff - especially bar supervisor Seth Howard! It's the people that keep us coming back to this wonderful hotel

Literally on bourbon st and easily accessible. Staff is very friendly and the valet parking makes staying here even better. You can definitely tell it’s an older hotel that has been renovated but overall enjoyed the stay

needed to upgrade to a bigger room and it was quite easy and the lady at the desk was very helpful and nice. Think her name is Jacei?

Restaurant and coffee bar were only open in the morning. No real entertainment. We liked that the hotel had alot of character. It was built in the 1880’s and had alot of history. We enjoyed reading about it. The room was large and it was nice to have a balcony.

This is a repeat stay for me. The location of the hotel is in walking distance of Bourbon Street. it is also walkable to various other attractions within the French Quarter.

Great hotel right in the center of the French Quarter. It was very clean, safe, and quiet and accessible to all the things in New Orleans. Parking was a bit hard to find but there was a valet you could use if you wanted to!