소네스타 ES 스위트 뉴올리언스 다운타운(Sonesta ES Suites New Orleans Downtown)

酒店房間挺寬敞的，倒是也還舒適，不過相比高級的星級酒店還是設施普通，性價比還算不錯，家庭出行挺合適！

I would advise against booking this hotel for international friends: Terrible attitude and expensive charges: On March 13, upon arrival at the hotel, we were informed that early check-in would cost at least $58, not even counting the cents! Of all the hotels I've stayed in, this was the most expensive. The most appalling thing was that although our check-in time was clearly stated as 4 PM on our reservation, the front desk lady, who was extremely rude, told us we couldn't check in at 4 PM because we didn't pay in advance. When I argued that it wasn't my fault and that she couldn't just make us wait, she yelled at me, claiming that nobody said it was my fault but we still couldn't check in, then made us wait for an entire hour! A stay here ruins the experience for anyone; I don’t know how such unprofessionalism gets one to the front desk. The worst part is that there’s no way to file a complaint; the hotel management is indifferent, and there’s no complaint channel on their website. Our rights were not protected at all! Had it not been for my friend and me, I would have canceled and changed hotels immediately (and now, having been made to wait until 5 PM, I wonder if they'd also prevent me from checking out). Consider carefully whether you want to book this hotel. Inflexible processes: We booked four nights, but due to changes in our itinerary, we wanted to cancel the last night. The hotel refused, which made us wonder why we didn’t just book one night at a time instead of all four nights together. This aspect is particularly incomprehensible, showing the hotel's lack of flexibility. Cleanliness: On the first day, we left a tip for the cleaning staff, only to return and find our room was not cleaned. When asked, the front desk (the same woman) said we needed to book cleaning services in advance, which she failed to mention initially. Such unprofessionalism makes one question how she ended up at the front desk. My friend and I decided not to leave tips anymore, preferring to request garbage bags and handle our tra

The stay was great valet for the most part was great except for one day but the front desk call them and they got my car right away

Overall the room was comfortable and the staff were really nice and helpful. Unfortunately the bathroom was a little dirty and the room had a slight smell.

Hotel was dirty and the breakfast experience was awful. Food was gone and coffee was the absolute worst I’ve ever had.

I recently stayed at this hotel and the main issue I had was the room. The pictures they have up are misleading. There's no way the King Size efficiency room can sleep 3 people. There isnt a chair or couch only a King size bed and 2 chairs at the table. To be honest the King size bed doesn't seem big enough to me. The only other issue I had was with the staff. I had to inquire about an extra blanket and pillow three times before the blanket made it up to my room.

The customer service was excellent but the stay was very unpleasant. I don’t think I’ll be back after my experience with the hotel.

The hot water was inconsistent. We never knew if we were going to have hot water or not on any given day or moment. The engineer that came up didn't tell us how to resolve the issue