레오나르도 플라자 네타니아 호텔

Dear Trip.com Customer Support, I am writing to file a formal complaint regarding a recent booking I made through your platform. The reservation amount displayed during the booking process was approximately ₪700, which I understood to be the total cost. However, upon arrival at the hotel, I was charged ₪980 – a significant discrepancy of ₪280. It turns out that additional taxes or fees were added at the property, despite no clear indication of this during the booking process on your site. This is misleading and unacceptable. The total amount shown at checkout should reflect the final amount to be paid – not a partial figure that causes surprise charges upon check-in. I kindly request a full explanation and reimbursement for the overcharged amount. Please find below the booking. I trust that Trip.com will take this matter seriously and process my refund promptly. Sincerely, Daniel Cohen ************************* *************

Top !!

L’hôtel m’a imposer de payer la taxe alors que je suis touriste C’est inadmissible

Services, imparfait et déçu dans l’ensemble

Looking over the ‘town square’ was enjoyable to watch all the activity. If you are a very light sleeper the evening revelry might be a bit loud at times.

Ok but not great. The hotel is somewhat rundown. The pool area is small and not particularly nice. The rooms are ok. The biggest disappointment is for sure the beach. The beach is a far walk from the hotel, and then you need to go down a big elevator to reach it. Then you need to find a person to help get you seats, etc. my kids did not even want to go back to the beach the 2nd day. I found it very overpriced. It is a 3.5 star hotel. But the location is great! If you want to be in the very center of the tourist area right outside your door, this is the place. Please note that the staff was lovely, very hard working, and tried to help us whenever they could. So thank you to the managers and the front desk staff! I greatly appreciated all of you.